Induction hob or electric cooktop shuts down and displays E015 shortly after switching on.

Safety first: Switch off the appliance at the circuit breaker before inspecting vents or removing any panels.

• Check ventilation:
  • Ensure there is adequate clearance under the hob as per Neff installation instructions.
  • Remove any stored items from the cabinet under the hob that may block airflow.
  • Vacuum dust and debris from the hob’s intake and exhaust vents (usually at the rear or underside).
• Listen for fan operation: When the hob is on, you should hear a low fan noise. If the fan is silent and E015 appears, the fan may have failed.
• Power reset: Turn off power for 10 minutes, then restore and test. If the fan still does not run, internal diagnosis is required.
• Internal repair (technician): A technician should test the cooling fan motor, check the fan connector on the main control board, and replace the faulty fan or PCB as needed.