Neff
Ceramic Glass Surface Damage
Induction hob or electric cooktop glass is cracked or shattered.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Impact from heavy object, Thermal shock from cold liquid on hot glass, Structural stress from incorrect installation
How to Fix / Troubleshooting
Critical safety warning: Do not use the appliance with cracked or shattered glass. There is a risk of electric shock and fire.
- Turn off immediately: Switch off all zones and disconnect power at the circuit breaker.
- Do not touch sharp edges: Avoid cutting yourself on broken glass. Keep children away.
- Do not attempt to tape or glue: The glass must be replaced; temporary fixes are unsafe.
- Arrange professional replacement: Contact Neff service or a qualified technician to replace the ceramic glass top. Internal components should be inspected for damage at the same time.
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Repair Difficulty
Hard
4/5
Required Part
Ceramic Glass Top
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