Cooktop glass is cracked or shattered.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Turn OFF power at the breaker immediately. Do not use any burners if the glass is cracked, as this can expose live parts and cause electric shock.
Handling:
- Avoid touching or cleaning the cracked area until it cools completely.
- Do not place any weight on the damaged glass.
Resolution: The entire glass cooktop assembly must be replaced. This involves disconnecting elements and sensors from the underside of the glass and transferring them to the new top. Due to the risk of glass injury and electrical hazards, this repair is best performed by a qualified technician.
Repair Difficulty
Required Part
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