Cooktop glass is cracked or shattered

Safety first: Immediately switch off the cooktop and disconnect it from mains power. Do not use the appliance with a cracked or shattered glass surface, as this poses a risk of electric shock and further breakage.

User actions:

• Avoid touching sharp glass edges; wear cut-resistant gloves if you must handle broken pieces.
• Do not attempt to tape or glue the glass; it must be replaced.

Technician actions:

• Order the correct Siemens glass ceramic top by model and E-number.
• Transfer the control and heating components to the new glass following Siemens service instructions.
• Check for underlying causes such as cabinet misalignment or insufficient support.