E11
Candy
Ice Maker Motor / Position Sensor Fault
E11 displayed; ice maker (if fitted) does not operate; no ice production.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Stalled ice maker motor, Broken ice maker gear or tray, Faulty ice maker position sensor, Wiring fault between ice maker and PCB
How to Fix / Troubleshooting
Safety: Unplug the refrigerator before working on the ice maker.
E11 is associated with the automatic ice maker assembly on equipped Candy models.
- Inspect ice maker: Remove the ice bucket and visually inspect the ice maker for jammed ice cubes or broken plastic parts.
- Clear jams: If cubes are stuck, gently remove them and ensure the tray can move freely.
- Check connections: Verify the ice maker harness is firmly connected to the freezer wiring.
- Motor and sensor test: If you have access to service mode, run an ice maker test cycle. If the motor does not move, the motor or sensor may be faulty.
- Replace ice maker assembly: On most Candy units, the ice maker is replaced as a complete module. Install the new assembly and reconnect wiring.
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Repair Difficulty
Medium
3/5
Required Part
Ice Maker Assembly
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