How to Fix / Troubleshooting

Safety: Unplug the refrigerator and close the water supply valve before servicing.

E12 relates to the water dispensing system.

Check water supply: Ensure the household water valve is open and the supply hose is not kinked.
Inspect filter: If your Candy model has a water filter, replace it if it is older than 6 months or visibly clogged.
Test water valve: Access the rear lower area and locate the water inlet valve. With power disconnected, measure coil resistance; an open coil indicates a bad valve.
Check for frozen lines: Feel the door and dispenser area; if very cold, the line may be frozen. Defrost by leaving the door open (with fridge unplugged) or using gentle warm air.
Replace faulty parts: Install a new Candy water inlet valve or dispenser switch as needed.

E12 displayed; water dispenser (if fitted) does not work or works intermittently.

Possible Causes