Mower shows E10 and cannot connect to the Segway app or cloud services.

Safety first: Communication troubleshooting does not usually require opening the mower, but if you do, power OFF and disconnect the battery first.

• Check network coverage: Ensure your home Wi‑Fi or cellular coverage reaches the mower's docking station. Test with a smartphone at the dock location.
• Re‑enter credentials: In the Segway app, forget the mower and re‑add it, carefully entering the correct Wi‑Fi SSID and password. Use a 2.4 GHz network if required by your model.
• Restart router and mower: Power cycle your Wi‑Fi router and the mower. Wait a few minutes for reconnection.
• Inspect antenna (if accessible): Some models have an external or internal antenna connected via a small coax cable. Check that it is firmly attached and not damaged.
• Update firmware via USB (if supported): If wireless updates fail, use the manufacturer’s offline update method to ensure the communication module firmware is current.