Segway
Segway Robot Lawnmowers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E01
Robot mower will not start mowing; display shows E01 shortly after power-on.
Emergency Stop or Lift Sensor Triggered
E02
Robot mower stops and displays E02 when tilted or on a slope; sometimes appears even on level ground.
Tilt Sensor Fault
E03
Mower stops with E03 and blades do not spin; occurs when starting or during mowing.
Blade Motor Overload or Stall
E04
Mower displays E04 and stops; wheels do not drive even though blades may still spin briefly.
Drive Motor Overcurrent or Stall
E05
Mower shows E05 and refuses to start; boundary wire is installed but mower cannot detect it.
Boundary Wire Signal Not Detected
E06
Mower displays E06 and stops near the boundary; sometimes oscillates or crosses the wire before stopping.
Boundary Signal Interference or Weak Signal
E07
Mower shows E07 and will not leave the charging station.
Charging Station Alignment or Docking Error
E08
Display shows E08; mower reports low battery even after long charging period.
Battery Pack Fault or Undervoltage
E09
Mower stops and shows E09; GPS‑based navigation or RTK positioning not available.
GNSS/RTK Module Communication Error
E10
Mower shows E10 and cannot connect to the Segway app or cloud services.
Wi‑Fi or Cellular Communication Failure
E11
Mower displays E11 and stops when encountering obstacles; bumper seems unresponsive or overly sensitive.
Front Bumper or Collision Sensor Fault
E12
Mower shows E12 and shuts down shortly after starting; internal temperature warning may be displayed.
Overtemperature Protection Triggered
E13
Mower displays E13; blades will not start even though drive motors work.
Blade Motor Hall Sensor or Feedback Error
E14
Mower shows E14 and cannot determine its position; mapping and navigation fail.
IMU (Inertial Measurement Unit) Calibration or Failure
E15
Mower displays E15; rain sensor icon may flash and mower refuses to start or returns to base.
Rain Sensor or Moisture Sensor Fault
E16
Mower shows E16 and stops when reversing or turning; one wheel may not respond.
Left Drive Motor Feedback Error
E17
Mower shows E17 and stops; right wheel may not drive correctly.
Right Drive Motor Feedback Error
E18
Mower displays E18; internal self‑test reports main board error.
Main Control Board Fault
E19
Mower shows E19 and cannot authenticate with cloud or app; sometimes after board replacement.
Security or Pairing Error
E20
Mower displays E20 and stops when entering a narrow passage or complex area.
Ultrasonic or ToF Obstacle Sensor Fault
Symptom
Charging station LEDs are off and mower does not charge when docked.
Charging Station Power Failure
Symptom
Mower body feels loose; excessive vibration and rattling during operation.
Loose Chassis or Deck Mounts
Symptom
Mower does not detect rain and continues mowing in heavy rain, or never resumes after rain stops.
Rain Sensor Misbehavior
Symptom
Mower does not start automatically according to the schedule; must be started manually.
Scheduling or Real‑Time Clock Issue
Symptom
Mower emits a burning smell or shows signs of overheating around the motor area.
Motor Overheating or Electrical Short
Symptom
Mower frequently gets stuck or high‑centered on small bumps, roots, or uneven ground.
Chassis Ground Clearance or Wheel Traction Issue
Symptom
Mower frequently loses GPS/RTK fix and wanders or repeats areas.
Intermittent GNSS Reception
Symptom
Mower is excessively noisy while cutting; grinding or rattling sounds from underneath.
Blade Bearing Wear or Foreign Object in Deck
Symptom
Mower leaves the lawn area and crosses paths, driveways, or flower beds despite boundary wire installation.
Boundary Tracking or Detection Misconfiguration
Symptom
Mower leaves uncut strips of grass and shows uneven cutting height across the lawn.
Uneven Cutting Deck or Worn Blades
Symptom
Mower occasionally fails to detect obstacles and collides hard with trees or walls.
Reduced Obstacle Detection Sensitivity
Symptom
Mower occasionally shuts down abruptly on bumps without any error code.
Intermittent Power Connection or Battery Cut‑Out
Symptom
Mower runs for a very short time and returns to the charging station; lawn remains mostly uncut.
Reduced Battery Capacity or High Load
Symptom
Mower wheels spin but the mower barely moves or slips frequently, especially on slopes.
Loss of Traction or Worn Wheel Tread
Symptom
Mower’s display or status LEDs do not light up, but battery is charged.
User Interface Power or Display Failure
Symptom
Mower’s front caster or support wheel does not swivel freely, causing poor turning and scuffing.
Front Caster Wheel Seizure
Symptom
Mower’s front or side LEDs flicker or do not work, but mower otherwise operates normally.
LED Lighting Circuit Fault
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E01 |
Robot mower will not start mowing; display shows E01 shortly after power-on.
|
Emergency Stop or Lift Sensor Triggered | View Details |
| E02 |
Robot mower stops and displays E02 when tilted or on a slope; sometimes appears even on level ground.
|
Tilt Sensor Fault | View Details |
| E03 |
Mower stops with E03 and blades do not spin; occurs when starting or during mowing.
|
Blade Motor Overload or Stall | View Details |
| E04 |
Mower displays E04 and stops; wheels do not drive even though blades may still spin briefly.
|
Drive Motor Overcurrent or Stall | View Details |
| E05 |
Mower shows E05 and refuses to start; boundary wire is installed but mower cannot detect it.
|
Boundary Wire Signal Not Detected | View Details |
| E06 |
Mower displays E06 and stops near the boundary; sometimes oscillates or crosses the wire before stopping.
|
Boundary Signal Interference or Weak Signal | View Details |
| E07 |
Mower shows E07 and will not leave the charging station.
|
Charging Station Alignment or Docking Error | View Details |
| E08 |
Display shows E08; mower reports low battery even after long charging period.
|
Battery Pack Fault or Undervoltage | View Details |
| E09 |
Mower stops and shows E09; GPS‑based navigation or RTK positioning not available.
|
GNSS/RTK Module Communication Error | View Details |
| E10 |
Mower shows E10 and cannot connect to the Segway app or cloud services.
|
Wi‑Fi or Cellular Communication Failure | View Details |
| E11 |
Mower displays E11 and stops when encountering obstacles; bumper seems unresponsive or overly sensitive.
|
Front Bumper or Collision Sensor Fault | View Details |
| E12 |
Mower shows E12 and shuts down shortly after starting; internal temperature warning may be displayed.
|
Overtemperature Protection Triggered | View Details |
| E13 |
Mower displays E13; blades will not start even though drive motors work.
|
Blade Motor Hall Sensor or Feedback Error | View Details |
| E14 |
Mower shows E14 and cannot determine its position; mapping and navigation fail.
|
IMU (Inertial Measurement Unit) Calibration or Failure | View Details |
| E15 |
Mower displays E15; rain sensor icon may flash and mower refuses to start or returns to base.
|
Rain Sensor or Moisture Sensor Fault | View Details |
| E16 |
Mower shows E16 and stops when reversing or turning; one wheel may not respond.
|
Left Drive Motor Feedback Error | View Details |
| E17 |
Mower shows E17 and stops; right wheel may not drive correctly.
|
Right Drive Motor Feedback Error | View Details |
| E18 |
Mower displays E18; internal self‑test reports main board error.
|
Main Control Board Fault | View Details |
| E19 |
Mower shows E19 and cannot authenticate with cloud or app; sometimes after board replacement.
|
Security or Pairing Error | View Details |
| E20 |
Mower displays E20 and stops when entering a narrow passage or complex area.
|
Ultrasonic or ToF Obstacle Sensor Fault | View Details |
| – |
Charging station LEDs are off and mower does not charge when docked.
|
Charging Station Power Failure | View Details |
| – |
Mower body feels loose; excessive vibration and rattling during operation.
|
Loose Chassis or Deck Mounts | View Details |
| – |
Mower does not detect rain and continues mowing in heavy rain, or never resumes after rain stops.
|
Rain Sensor Misbehavior | View Details |
| – |
Mower does not start automatically according to the schedule; must be started manually.
|
Scheduling or Real‑Time Clock Issue | View Details |
| – |
Mower emits a burning smell or shows signs of overheating around the motor area.
|
Motor Overheating or Electrical Short | View Details |
| – |
Mower frequently gets stuck or high‑centered on small bumps, roots, or uneven ground.
|
Chassis Ground Clearance or Wheel Traction Issue | View Details |
| – |
Mower frequently loses GPS/RTK fix and wanders or repeats areas.
|
Intermittent GNSS Reception | View Details |
| – |
Mower is excessively noisy while cutting; grinding or rattling sounds from underneath.
|
Blade Bearing Wear or Foreign Object in Deck | View Details |
| – |
Mower leaves the lawn area and crosses paths, driveways, or flower beds despite boundary wire installation.
|
Boundary Tracking or Detection Misconfiguration | View Details |
| – |
Mower leaves uncut strips of grass and shows uneven cutting height across the lawn.
|
Uneven Cutting Deck or Worn Blades | View Details |
| – |
Mower occasionally fails to detect obstacles and collides hard with trees or walls.
|
Reduced Obstacle Detection Sensitivity | View Details |
| – |
Mower occasionally shuts down abruptly on bumps without any error code.
|
Intermittent Power Connection or Battery Cut‑Out | View Details |
| – |
Mower runs for a very short time and returns to the charging station; lawn remains mostly uncut.
|
Reduced Battery Capacity or High Load | View Details |
| – |
Mower wheels spin but the mower barely moves or slips frequently, especially on slopes.
|
Loss of Traction or Worn Wheel Tread | View Details |
| – |
Mower’s display or status LEDs do not light up, but battery is charged.
|
User Interface Power or Display Failure | View Details |
| – |
Mower’s front caster or support wheel does not swivel freely, causing poor turning and scuffing.
|
Front Caster Wheel Seizure | View Details |
| – |
Mower’s front or side LEDs flicker or do not work, but mower otherwise operates normally.
|
LED Lighting Circuit Fault | View Details |
No matching codes found
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