E13
Segway
Blade Motor Hall Sensor or Feedback Error
Mower displays E13; blades will not start even though drive motors work.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed Hall sensor in blade motor, Damaged blade motor feedback cable, Loose connector at main control board, Corrupted motor control firmware
How to Fix / Troubleshooting
Safety first: Turn OFF the main power, disconnect the battery, and wait for all parts to stop before accessing the cutting deck.
- Inspect motor cable: Locate the multi‑core cable from the blade motor to the main PCB. Check for cuts, abrasions, or crushed sections. Reseat both ends of the connector.
- Check for water ingress: Examine the motor connector and housing for signs of moisture or corrosion. Dry thoroughly and apply dielectric grease if recommended by Segway.
- Spin blade disc by hand: Confirm the motor turns smoothly. A seized motor can damage the Hall sensors.
- Firmware update: Use the Segway app to check for and install any available firmware updates that may address motor control issues.
If E13 persists, the blade motor assembly (including Hall sensors) typically must be replaced.
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Repair Difficulty
Hard
4/5
Required Part
Blade Motor Assembly
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