E18
Bissell Charging Alignment / Contact Sensor Error

Robot vacuum shows E18 and may not recognize the charging base or may overshoot it.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Dirty or oxidized charging contacts, Bent charging pins on dock, Faulty contact detection circuit, Misaligned dock placement

How to Fix / Troubleshooting

Safety first: Unplug the dock from the wall and turn off the robot.

  • Clean contacts: Use a dry cloth to clean the metal contacts on both the robot and the dock. For light oxidation, a pencil eraser can be used gently.
  • Inspect dock pins: Ensure the spring-loaded pins on the dock move freely and are not bent or stuck.
  • Reposition dock: Place the dock against a straight wall with clear space around it as recommended in the manual.
  • Test docking: Plug the dock back in, power on the robot, and press the Home button to see if it docks correctly.
  • If E18 persists: The contact detection circuit or wiring may be faulty. Replace the charging contact assembly on the robot or the charging base as needed.
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Repair Difficulty

Medium 3/5

Required Part

Charging Contact Assembly
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