Bissell
Bissell Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Robot vacuum will not start cleaning; app or top LEDs show E1 shortly after pressing Start.
Main Brush Motor Overload / Stall
E10
Robot vacuum shows E10 and refuses to start; app may indicate a sensor fault.
Dust Bin / Bin Presence Sensor Error
E11
Robot vacuum displays E11 and may stop near walls or furniture; app may mention wall sensor issues.
Wall / Edge Sensor Error
E12
Robot vacuum shows E12 and may not respond to Wi‑Fi or app commands.
Wi‑Fi / Communication Module Error
E13
Robot vacuum displays E13 and shuts down shortly after starting; may feel unusually hot.
Battery Overtemperature / Thermal Sensor Fault
E14
Robot vacuum shows E14 and may not start; app may indicate fan or suction error.
Suction Fan Speed / Tachometer Error
E15
Robot vacuum displays E15 and may not move or may shut down when encountering carpets.
Overcurrent Protection / Motor Overload
E16
Robot vacuum shows E16 and may not respond to buttons or may freeze during operation.
Main Control Board / Firmware Error
E17
Robot vacuum displays E17 and may not detect virtual boundaries or magnetic strips.
Boundary Sensor / Magnetic Strip Detection Error
E18
Robot vacuum shows E18 and may not recognize the charging base or may overshoot it.
Charging Alignment / Contact Sensor Error
E19
Robot vacuum displays E19 and may not start due to an internal sensor self-test failure.
General Sensor Bus / Communication Error
E2
Robot vacuum stops and displays E2; unit may spin in place or fail to move forward.
Drive Wheel Motor Error / Stall
E20
Robot vacuum shows E20 and may not start due to a stuck or unresponsive power button.
Keypad / Power Button Error
E3
Robot vacuum reports E3 and stops; may not detect obstacles correctly or may drive into furniture repeatedly.
Front Bumper / Obstacle Sensor Fault
E4
Robot vacuum shows E4 and stops, often near stairs or dark floor transitions.
Cliff / Drop Sensor Error
E5
Robot vacuum displays E5 and will not start or complete a cleaning cycle.
Side Brush Motor Error
E6
Robot vacuum shows E6 and may not navigate correctly or may spin in circles.
Navigation / Gyro Sensor Error
E7
Robot vacuum displays E7 and will not charge or start a cleaning cycle.
Battery Pack / Power Supply Error
E8
Robot vacuum shows E8 and may shut down unexpectedly during cleaning.
Overheating Protection Triggered
E9
Robot vacuum displays E9 and may not detect the charging base or room boundaries correctly.
Infrared Receiver / Dock Detection Error
Symptom
Robot vacuum avoids dark-colored rugs or refuses to cross dark floor patterns.
False Cliff Detection
Symptom
Robot vacuum does not charge properly; it docks but battery level does not increase or increases very slowly.
Charging Inefficiency
Symptom
Robot vacuum does not power on at all; no lights or sounds when pressing the power button.
No Power / Dead Robot
Symptom
Robot vacuum does not return to the charging base at the end of cleaning; it stops in random locations.
Dock Return / Homing Failure
Symptom
Robot vacuum emits a burning smell or very hot air during operation.
Overheating / Electrical Smell
Symptom
Robot vacuum frequently bumps hard into furniture or fails to slow down before impact.
Obstacle Detection / Bumper Sensitivity Reduced
Symptom
Robot vacuum gets stuck frequently on thresholds, rugs, or cords without showing an error code.
Mobility / Obstacle Negotiation Issue
Symptom
Robot vacuum is very loud during operation, with grinding or rattling noises from underneath.
Mechanical Noise / Worn Bearings
Symptom
Robot vacuum leaves hair wrapped tightly around the main brush and side brush after every cleaning.
Brush Hair Accumulation
Symptom
Robot vacuum leaves streaks of dust or lines of debris behind it, especially on hard floors.
Main Brush or Intake Inefficiency
Symptom
Robot vacuum leaves visible debris on floors; suction seems weak even though it runs normally.
Reduced Suction / Airflow Restriction
Symptom
Robot vacuum occasionally reports that the dust bin is full or missing, even when it is empty and installed.
False Dust Bin Full / Presence Detection
Symptom
Robot vacuum occasionally shuts off when going over thick rugs or transitions, then restarts when moved.
Momentary Power Loss / Battery Connection Issue
Symptom
Robot vacuum powers on but will not start cleaning when Start/Clean is pressed; no specific error code shown.
Start Inhibit / Safety Interlock Active
Symptom
Robot vacuum runs for only a few minutes, then returns to dock or shuts off without an error code.
Battery Capacity Degradation
Symptom
Robot vacuum runs in circles or has difficulty driving straight, without a specific error code.
Directional Control / Wheel Speed Imbalance
Symptom
Robot vacuum's app map is inaccurate or the robot seems to forget room layout between runs.
Mapping / Memory Retention Issue
Symptom
Robot vacuum's front caster wheel does not swivel freely, causing dragging or poor turning.
Front Caster Wheel Binding
Symptom
Robot vacuum's side brush does not spin, but no side brush error code is displayed.
Intermittent Side Brush Drive
Symptom
Robot vacuum's top buttons or touch controls are unresponsive, but the robot still charges.
Control Panel Input Failure
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Robot vacuum will not start cleaning; app or top LEDs show E1 shortly after pressing Start.
|
Main Brush Motor Overload / Stall | View Details |
| E10 |
Robot vacuum shows E10 and refuses to start; app may indicate a sensor fault.
|
Dust Bin / Bin Presence Sensor Error | View Details |
| E11 |
Robot vacuum displays E11 and may stop near walls or furniture; app may mention wall sensor issues.
|
Wall / Edge Sensor Error | View Details |
| E12 |
Robot vacuum shows E12 and may not respond to Wi‑Fi or app commands.
|
Wi‑Fi / Communication Module Error | View Details |
| E13 |
Robot vacuum displays E13 and shuts down shortly after starting; may feel unusually hot.
|
Battery Overtemperature / Thermal Sensor Fault | View Details |
| E14 |
Robot vacuum shows E14 and may not start; app may indicate fan or suction error.
|
Suction Fan Speed / Tachometer Error | View Details |
| E15 |
Robot vacuum displays E15 and may not move or may shut down when encountering carpets.
|
Overcurrent Protection / Motor Overload | View Details |
| E16 |
Robot vacuum shows E16 and may not respond to buttons or may freeze during operation.
|
Main Control Board / Firmware Error | View Details |
| E17 |
Robot vacuum displays E17 and may not detect virtual boundaries or magnetic strips.
|
Boundary Sensor / Magnetic Strip Detection Error | View Details |
| E18 |
Robot vacuum shows E18 and may not recognize the charging base or may overshoot it.
|
Charging Alignment / Contact Sensor Error | View Details |
| E19 |
Robot vacuum displays E19 and may not start due to an internal sensor self-test failure.
|
General Sensor Bus / Communication Error | View Details |
| E2 |
Robot vacuum stops and displays E2; unit may spin in place or fail to move forward.
|
Drive Wheel Motor Error / Stall | View Details |
| E20 |
Robot vacuum shows E20 and may not start due to a stuck or unresponsive power button.
|
Keypad / Power Button Error | View Details |
| E3 |
Robot vacuum reports E3 and stops; may not detect obstacles correctly or may drive into furniture repeatedly.
|
Front Bumper / Obstacle Sensor Fault | View Details |
| E4 |
Robot vacuum shows E4 and stops, often near stairs or dark floor transitions.
|
Cliff / Drop Sensor Error | View Details |
| E5 |
Robot vacuum displays E5 and will not start or complete a cleaning cycle.
|
Side Brush Motor Error | View Details |
| E6 |
Robot vacuum shows E6 and may not navigate correctly or may spin in circles.
|
Navigation / Gyro Sensor Error | View Details |
| E7 |
Robot vacuum displays E7 and will not charge or start a cleaning cycle.
|
Battery Pack / Power Supply Error | View Details |
| E8 |
Robot vacuum shows E8 and may shut down unexpectedly during cleaning.
|
Overheating Protection Triggered | View Details |
| E9 |
Robot vacuum displays E9 and may not detect the charging base or room boundaries correctly.
|
Infrared Receiver / Dock Detection Error | View Details |
| – |
Robot vacuum avoids dark-colored rugs or refuses to cross dark floor patterns.
|
False Cliff Detection | View Details |
| – |
Robot vacuum does not charge properly; it docks but battery level does not increase or increases very slowly.
|
Charging Inefficiency | View Details |
| – |
Robot vacuum does not power on at all; no lights or sounds when pressing the power button.
|
No Power / Dead Robot | View Details |
| – |
Robot vacuum does not return to the charging base at the end of cleaning; it stops in random locations.
|
Dock Return / Homing Failure | View Details |
| – |
Robot vacuum emits a burning smell or very hot air during operation.
|
Overheating / Electrical Smell | View Details |
| – |
Robot vacuum frequently bumps hard into furniture or fails to slow down before impact.
|
Obstacle Detection / Bumper Sensitivity Reduced | View Details |
| – |
Robot vacuum gets stuck frequently on thresholds, rugs, or cords without showing an error code.
|
Mobility / Obstacle Negotiation Issue | View Details |
| – |
Robot vacuum is very loud during operation, with grinding or rattling noises from underneath.
|
Mechanical Noise / Worn Bearings | View Details |
| – |
Robot vacuum leaves hair wrapped tightly around the main brush and side brush after every cleaning.
|
Brush Hair Accumulation | View Details |
| – |
Robot vacuum leaves streaks of dust or lines of debris behind it, especially on hard floors.
|
Main Brush or Intake Inefficiency | View Details |
| – |
Robot vacuum leaves visible debris on floors; suction seems weak even though it runs normally.
|
Reduced Suction / Airflow Restriction | View Details |
| – |
Robot vacuum occasionally reports that the dust bin is full or missing, even when it is empty and installed.
|
False Dust Bin Full / Presence Detection | View Details |
| – |
Robot vacuum occasionally shuts off when going over thick rugs or transitions, then restarts when moved.
|
Momentary Power Loss / Battery Connection Issue | View Details |
| – |
Robot vacuum powers on but will not start cleaning when Start/Clean is pressed; no specific error code shown.
|
Start Inhibit / Safety Interlock Active | View Details |
| – |
Robot vacuum runs for only a few minutes, then returns to dock or shuts off without an error code.
|
Battery Capacity Degradation | View Details |
| – |
Robot vacuum runs in circles or has difficulty driving straight, without a specific error code.
|
Directional Control / Wheel Speed Imbalance | View Details |
| – |
Robot vacuum's app map is inaccurate or the robot seems to forget room layout between runs.
|
Mapping / Memory Retention Issue | View Details |
| – |
Robot vacuum's front caster wheel does not swivel freely, causing dragging or poor turning.
|
Front Caster Wheel Binding | View Details |
| – |
Robot vacuum's side brush does not spin, but no side brush error code is displayed.
|
Intermittent Side Brush Drive | View Details |
| – |
Robot vacuum's top buttons or touch controls are unresponsive, but the robot still charges.
|
Control Panel Input Failure | View Details |
No matching codes found
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