Bissell Mobility / Obstacle Negotiation Issue

Robot vacuum gets stuck frequently on thresholds, rugs, or cords without showing an error code.

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Possible Causes

Worn or smooth drive wheels, Weak drive wheel motors, Low battery voltage under load, Loose front caster wheel

How to Fix / Troubleshooting

Safety first: Turn off the robot before inspecting wheels.

  • Inspect drive wheels: Check the rubber treads for wear or smooth spots. Replace the drive wheel modules if traction is poor.
  • Check front caster: Remove the front caster wheel, clean hair and debris from the axle, and ensure it swivels freely.
  • Manage environment: Secure or remove loose cords and very thick rugs that exceed the robot's climbing ability.
  • Verify battery health: If the robot slows or stalls easily, test runtime and replace the battery pack if weak.
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Repair Difficulty

Easy 2/5

Required Part

Drive Wheel Module
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