Robot vacuum’s app shows it offline frequently, even when near the router.

Safety first: No internal access is required for basic network troubleshooting.

• 1. Improve signal: Move the dock closer to the router or use a Wi‑Fi extender near the dock.
• 2. Separate SSIDs: Configure your router to broadcast separate 2.4 GHz and 5 GHz SSIDs and connect the robot to 2.4 GHz only.
• 3. Update firmware: When the robot is online, check for and install any firmware updates via the Electrolux app.
• 4. Re-add device: Remove the robot from the app and perform a fresh Wi‑Fi setup.
• 5. If dropouts continue: The internal Wi‑Fi antenna or module may be weak. Professional service may be needed to replace the Electrolux Wi‑Fi module or main PCB.