Eureka Cloud / App Control Communication Issue

Robot vacuum connects to Wi‑Fi but does not respond to app commands reliably.

Possible Causes

Unstable internet connection, Router firewall blocking traffic, Outdated app version, Internal Wi‑Fi module lag or fault

Safety first: No hardware risk, but avoid unnecessary disassembly.

Check internet: Ensure your home internet is stable and other devices work normally.
Update app: Install the latest version of the Eureka app.
Re-link device: Remove the robot from the app and add it again following the pairing instructions.
Local control test: Try starting the robot using the physical Clean button. If local control works but app does not, the issue is likely network‑side, not hardware.

Very Easy 1/5