Eureka
Eureka Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Robot vacuum will not start cleaning; app or voice prompt reports E1 error shortly after power-on.
Main Brush Motor Overload / Stall
E10
Robot will not charge; app or voice prompt shows E10 or charging error when docked.
Charging Circuit / Dock Connection Fault
E11
Robot reports E11; battery level may drop quickly or robot shuts off unexpectedly.
Battery Pack Fault / Low Voltage Protection
E12
Robot announces E12 or shows E12 in the app; often associated with overheating or long continuous runs.
Overtemperature Protection Triggered
E13
Robot reports E13; navigation seems erratic, or robot spins in place and stops.
Gyroscope / IMU Sensor Error
E14
Robot shows E14; LDS/LiDAR turret on top may not spin (for mapping models).
LiDAR / Laser Distance Sensor Failure
E15
Robot reports E15; cannot find or dock with the charging base reliably.
Docking Sensor / IR Receiver Fault
E16
Robot shows E16; Wi‑Fi setup fails or robot frequently disconnects from the network.
Wi‑Fi Module Communication Error
E17
Robot reports E17; time or schedule settings do not hold, or robot resets unexpectedly.
Internal Memory / RTC (Real-Time Clock) Error
E18
Robot shows E18; water tank (for hybrid mop models) not detected or reports water system error.
Water Tank Detection / Pump Fault
E19
Robot reports E19; front caster wheel area feels hot or wheel does not rotate.
Front Caster Wheel Jam / Overload
E2
Robot stops shortly after starting; app or voice prompt reports E2 error and main brush does not spin.
Main Brush Motor Electrical Fault
E20
Robot displays E20; internal communication error between modules.
Internal Communication Bus Error
E3
Robot reports E3 and stops; side brush does not rotate or rotates intermittently.
Side Brush Motor Stall / Overcurrent
E4
Robot stops and announces E4; wheels may not move or robot spins in place briefly before stopping.
Drive Wheel Motor Stall / Overload
E5
Robot reports E5 and stops; it may be stuck near a drop or edge, or refuses to move forward.
Cliff Sensor Blocked or Malfunctioning
E6
Robot announces E6 or shows E6 in the app; it may bump repeatedly into obstacles or fail to detect walls.
Front Bumper / Obstacle Sensor Fault
E7
Robot reports E7 and refuses to start cleaning; often occurs when placed on very thick carpet or an uneven surface.
Robot Stuck / Chassis Lifted Error
E8
Robot announces E8 or shows E8 in the app; suction is weak or stops completely.
Fan Motor Overload / Suction Motor Fault
E9
Robot reports E9 and stops; often occurs when the dust bin is not seated correctly.
Dust Bin Not Detected / Dust Bin Sensor Error
Symptom
Robot vacuum connects to Wi‑Fi but does not respond to app commands reliably.
Cloud / App Control Communication Issue
Symptom
Robot vacuum does not return to the dock automatically at the end of cleaning.
Auto-Return to Dock Failure
Symptom
Robot vacuum does not start when the Clean button is pressed; no lights or sounds.
No Power / Dead Robot
Symptom
Robot vacuum emits a burning smell during operation.
Overheating Component / Electrical Overload
Symptom
Robot vacuum frequently gets stuck on thresholds, rugs, or cables.
Frequent Stalling / Obstruction Issues
Symptom
Robot vacuum is very loud during operation compared to when it was new.
Excessive Operating Noise
Symptom
Robot vacuum leaves a trail of dust behind it or dust escapes from the exhaust.
Dust Leakage / Filtration Failure
Symptom
Robot vacuum leaves streaks or wet patches when mopping (hybrid models).
Uneven Water Distribution / Mop Pad Issue
Symptom
Robot vacuum leaves visible debris on floors even after a full cleaning cycle.
Insufficient Pickup / Poor Cleaning Performance
Symptom
Robot vacuum occasionally shuts off when lifted or carried.
Lift / Tilt Sensor Sensitivity
Symptom
Robot vacuum powers on but will not start cleaning; beeps or flashes without showing a specific code.
Start Inhibit Due to Open Cover or Missing Components
Symptom
Robot vacuum repeatedly cleans the same small area and does not cover the whole room.
Navigation Inefficiency / Localization Failure
Symptom
Robot vacuum runs for only a short time before returning to the dock or shutting off.
Reduced Runtime / Battery Capacity Loss
Symptom
Robot vacuum stops under furniture and does not attempt to free itself.
Low-Clearance Obstruction / Height Sensor Limitation
Symptom
Robot vacuum vibrates excessively or makes thumping noises on hard floors.
Excessive Vibration / Imbalanced Brush
Symptom
Robot vacuum’s dust bin fills unusually quickly or more than expected.
High Debris Load / Small Bin Capacity Perception
Symptom
Robot vacuum’s main brush does not spin, but suction works and no code is shown.
Main Brush Drive Failure Without Error Detection
Symptom
Robot vacuum’s side brush spins too slowly or intermittently without an error code.
Side Brush Performance Degradation
Symptom
Robot vacuum’s wheels slip and spin in place on certain surfaces.
Traction Loss / Wheel Tread Wear
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Robot vacuum will not start cleaning; app or voice prompt reports E1 error shortly after power-on.
|
Main Brush Motor Overload / Stall | View Details |
| E10 |
Robot will not charge; app or voice prompt shows E10 or charging error when docked.
|
Charging Circuit / Dock Connection Fault | View Details |
| E11 |
Robot reports E11; battery level may drop quickly or robot shuts off unexpectedly.
|
Battery Pack Fault / Low Voltage Protection | View Details |
| E12 |
Robot announces E12 or shows E12 in the app; often associated with overheating or long continuous runs.
|
Overtemperature Protection Triggered | View Details |
| E13 |
Robot reports E13; navigation seems erratic, or robot spins in place and stops.
|
Gyroscope / IMU Sensor Error | View Details |
| E14 |
Robot shows E14; LDS/LiDAR turret on top may not spin (for mapping models).
|
LiDAR / Laser Distance Sensor Failure | View Details |
| E15 |
Robot reports E15; cannot find or dock with the charging base reliably.
|
Docking Sensor / IR Receiver Fault | View Details |
| E16 |
Robot shows E16; Wi‑Fi setup fails or robot frequently disconnects from the network.
|
Wi‑Fi Module Communication Error | View Details |
| E17 |
Robot reports E17; time or schedule settings do not hold, or robot resets unexpectedly.
|
Internal Memory / RTC (Real-Time Clock) Error | View Details |
| E18 |
Robot shows E18; water tank (for hybrid mop models) not detected or reports water system error.
|
Water Tank Detection / Pump Fault | View Details |
| E19 |
Robot reports E19; front caster wheel area feels hot or wheel does not rotate.
|
Front Caster Wheel Jam / Overload | View Details |
| E2 |
Robot stops shortly after starting; app or voice prompt reports E2 error and main brush does not spin.
|
Main Brush Motor Electrical Fault | View Details |
| E20 |
Robot displays E20; internal communication error between modules.
|
Internal Communication Bus Error | View Details |
| E3 |
Robot reports E3 and stops; side brush does not rotate or rotates intermittently.
|
Side Brush Motor Stall / Overcurrent | View Details |
| E4 |
Robot stops and announces E4; wheels may not move or robot spins in place briefly before stopping.
|
Drive Wheel Motor Stall / Overload | View Details |
| E5 |
Robot reports E5 and stops; it may be stuck near a drop or edge, or refuses to move forward.
|
Cliff Sensor Blocked or Malfunctioning | View Details |
| E6 |
Robot announces E6 or shows E6 in the app; it may bump repeatedly into obstacles or fail to detect walls.
|
Front Bumper / Obstacle Sensor Fault | View Details |
| E7 |
Robot reports E7 and refuses to start cleaning; often occurs when placed on very thick carpet or an uneven surface.
|
Robot Stuck / Chassis Lifted Error | View Details |
| E8 |
Robot announces E8 or shows E8 in the app; suction is weak or stops completely.
|
Fan Motor Overload / Suction Motor Fault | View Details |
| E9 |
Robot reports E9 and stops; often occurs when the dust bin is not seated correctly.
|
Dust Bin Not Detected / Dust Bin Sensor Error | View Details |
| – |
Robot vacuum connects to Wi‑Fi but does not respond to app commands reliably.
|
Cloud / App Control Communication Issue | View Details |
| – |
Robot vacuum does not return to the dock automatically at the end of cleaning.
|
Auto-Return to Dock Failure | View Details |
| – |
Robot vacuum does not start when the Clean button is pressed; no lights or sounds.
|
No Power / Dead Robot | View Details |
| – |
Robot vacuum emits a burning smell during operation.
|
Overheating Component / Electrical Overload | View Details |
| – |
Robot vacuum frequently gets stuck on thresholds, rugs, or cables.
|
Frequent Stalling / Obstruction Issues | View Details |
| – |
Robot vacuum is very loud during operation compared to when it was new.
|
Excessive Operating Noise | View Details |
| – |
Robot vacuum leaves a trail of dust behind it or dust escapes from the exhaust.
|
Dust Leakage / Filtration Failure | View Details |
| – |
Robot vacuum leaves streaks or wet patches when mopping (hybrid models).
|
Uneven Water Distribution / Mop Pad Issue | View Details |
| – |
Robot vacuum leaves visible debris on floors even after a full cleaning cycle.
|
Insufficient Pickup / Poor Cleaning Performance | View Details |
| – |
Robot vacuum occasionally shuts off when lifted or carried.
|
Lift / Tilt Sensor Sensitivity | View Details |
| – |
Robot vacuum powers on but will not start cleaning; beeps or flashes without showing a specific code.
|
Start Inhibit Due to Open Cover or Missing Components | View Details |
| – |
Robot vacuum repeatedly cleans the same small area and does not cover the whole room.
|
Navigation Inefficiency / Localization Failure | View Details |
| – |
Robot vacuum runs for only a short time before returning to the dock or shutting off.
|
Reduced Runtime / Battery Capacity Loss | View Details |
| – |
Robot vacuum stops under furniture and does not attempt to free itself.
|
Low-Clearance Obstruction / Height Sensor Limitation | View Details |
| – |
Robot vacuum vibrates excessively or makes thumping noises on hard floors.
|
Excessive Vibration / Imbalanced Brush | View Details |
| – |
Robot vacuum’s dust bin fills unusually quickly or more than expected.
|
High Debris Load / Small Bin Capacity Perception | View Details |
| – |
Robot vacuum’s main brush does not spin, but suction works and no code is shown.
|
Main Brush Drive Failure Without Error Detection | View Details |
| – |
Robot vacuum’s side brush spins too slowly or intermittently without an error code.
|
Side Brush Performance Degradation | View Details |
| – |
Robot vacuum’s wheels slip and spin in place on certain surfaces.
|
Traction Loss / Wheel Tread Wear | View Details |
No matching codes found
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