Safety first: Turn off the robot before freeing it from obstructions.

Prepare environment: Remove loose cables, small toys, and lightweight rugs with long tassels from the cleaning area.
Check wheels: Inspect drive wheels and front caster for debris and wear; clean as needed.
Use no‑go zones: If supported by your Eureka model, set virtual boundaries or no‑go zones in the app around problem areas.
Replace worn parts: If wheels are smooth or cracked, replace the Drive Wheel Assemblies or Front Caster Wheel.

Robot vacuum frequently gets stuck on thresholds, rugs, or cables.

Possible Causes