E19
Honiture
Wi‑Fi Module / Communication Fault
Robot vacuum reports a Wi‑Fi or communication error; cannot connect to the Honiture app or loses connection frequently.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Weak home Wi‑Fi signal, 5 GHz network not supported (2.4 GHz only), Wi‑Fi module loose on PCB, Wi‑Fi antenna cable damaged
How to Fix / Troubleshooting
Safety first: No internal power-off is required for network troubleshooting, but avoid opening the unit while powered.
- Check network: Ensure your router's 2.4 GHz band is enabled and that the SSID and password contain only supported characters.
- Move dock: Place the charging dock closer to your router to improve signal strength.
- Reset Wi‑Fi: Use the Wi‑Fi reset procedure in the Honiture manual (often holding a specific button until a Wi‑Fi prompt is heard) and re-add the robot in the app.
- Advanced check: If the robot cannot see any networks, open the housing and verify the Wi‑Fi Module or antenna cable is firmly connected to the main PCB. Replace the Wi‑Fi module if physically damaged.
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Repair Difficulty
Medium
3/5
Required Part
Wi‑Fi Module / Antenna
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