Honiture
Honiture Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Robot vacuum will not start cleaning and announces an error or shows E1 shortly after pressing Start.
Main Brush Motor Overload / Stall
E10
Robot vacuum announces a navigation error or shows E10; it moves erratically, spins, or cannot map rooms.
Gyroscope / IMU Sensor Error
E11
Robot vacuum with LiDAR (laser turret) reports E11 or a laser sensor error; turret may not spin or mapping fails.
LiDAR / Laser Distance Sensor Failure
E12
Robot vacuum reports a sensor error related to wall or front IR sensors; it may not follow walls correctly or avoid obstacles late.
Front IR Obstacle Sensor Fault
E13
Robot vacuum reports a fan or airflow error shortly after starting; dust bin and filters appear clean.
Airflow Sensor / Pressure Switch Error
E14
Robot vacuum with mopping function reports a water tank error; it refuses to start mopping or shows E14.
Water Tank Detection Sensor Fault
E15
Robot vacuum with mopping function reports a water pump error; no water is dispensed onto the mop pad.
Water Pump Failure / Blockage
E16
Robot vacuum reports an overcurrent or overload error when transitioning onto thick carpets or thresholds.
Overcurrent Protection Triggered (Drive System)
E17
Robot vacuum reports a fan overcurrent or overheating error after running for a short time.
Vacuum Fan Overheating / Overcurrent
E18
Robot vacuum reports a main board or internal error; multiple functions fail simultaneously.
Main Control Board Fault
E19
Robot vacuum reports a Wi‑Fi or communication error; cannot connect to the Honiture app or loses connection frequently.
Wi‑Fi Module / Communication Fault
E2
Robot vacuum stops and reports E2 or a voice prompt indicating side brush error; side brush does not spin.
Side Brush Motor Stall
E20
Robot vacuum reports a time-of-flight (ToF) or front distance sensor error; it may misjudge distances to furniture.
Front ToF / Laser Range Sensor Fault
E3
Robot vacuum announces an error or shows E3 and stops; wheels may not move or robot spins in place.
Drive Wheel Motor Error / Stall
E4
Robot vacuum reports E4 or a cliff sensor error; it stops near stairs or even on flat ground, backing up repeatedly.
Cliff / Anti‑Drop Sensor Fault
E5
Robot vacuum displays E5 or announces a bumper or obstacle sensor error; it may drive backward or spin after light contact.
Front Bumper Switch / Obstacle Sensor Error
E6
Robot vacuum reports E6 or a fan error; suction is weak or absent and cleaning stops.
Vacuum Fan Motor Failure
E7
Robot vacuum shows E7 or announces a dust bin error; it refuses to start cleaning even though the bin is installed.
Dust Bin Presence Sensor Fault
E8
Robot vacuum reports E8 or a battery error; it may shut down quickly or refuse to start cleaning.
Battery Pack Fault / Undervoltage
E9
Robot vacuum displays E9 or announces a charging error; it cannot charge on the dock.
Charging Circuit / Dock Communication Error
Symptom
Robot vacuum does not return to the charging dock automatically or wanders until the battery is low.
Dock Localization / IR Beacon Detection Issue
Symptom
Robot vacuum drifts to one side or does not move in a straight line on open floor.
Uneven Drive Wheel Performance
Symptom
Robot vacuum emits a burning smell or very hot air from the exhaust during operation.
Overheating Motor or Electrical Component
Symptom
Robot vacuum emits an unpleasant musty or moldy odor during operation, especially when mopping.
Odor from Dirty Dust Bin or Mop System
Symptom
Robot vacuum frequently collides hard with furniture instead of slowing down before contact.
Obstacle Detection Weak / IR Sensor Degradation
Symptom
Robot vacuum frequently gets stuck on carpets, thresholds, or small obstacles and cannot free itself.
Traction / Ground Clearance Issue
Symptom
Robot vacuum is very loud during operation, with a high-pitched whine or grinding noise.
Mechanical Noise from Fan or Brush System
Symptom
Robot vacuum leaves clumps of hair and debris behind or pushes dirt around instead of picking it up.
Main Brush Wear / Ineffective Agitation
Symptom
Robot vacuum leaves streaks or a film on the floor after mopping; floor does not look clean.
Ineffective Mopping / Dirty Mop Pad
Symptom
Robot vacuum leaves visible dust and debris on the floor; cleaning performance is poor even though it runs normally.
Reduced Suction / Clogged Filtration
Symptom
Robot vacuum moves in a very random pattern, repeatedly covers the same area, or misses large sections of the room.
Navigation Degradation (Sensors Partially Impaired)
Symptom
Robot vacuum occasionally shuts down when crossing door thresholds or bumps.
Intermittent Battery or Power Connection
Symptom
Robot vacuum powers on but will not start cleaning when the Start button is pressed or when commanded from the app.
User Interface / Button or Mode Lock Issue
Symptom
Robot vacuum runs for a very short time (e.g., 5–10 minutes) and then returns to the dock or shuts off without an explicit battery error.
Battery Capacity Degradation
Symptom
Robot vacuum will not power on at all; no lights or sounds when pressing the power button.
No Power / Dead Robot
Symptom
Robot vacuum's app map is distorted, rotated, or rooms are not recognized correctly.
Mapping Data Corruption / Sensor Drift
Symptom
Robot vacuum's front caster wheel does not rotate freely, causing drag marks or navigation issues.
Front Caster Wheel Jam
Symptom
Robot vacuum's side brush scatters debris away from the suction path or does not reach edges well.
Side Brush Wear / Deformation
Symptom
Robot vacuum's voice prompts are distorted, very quiet, or absent.
Speaker or Audio Amplifier Issue
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Robot vacuum will not start cleaning and announces an error or shows E1 shortly after pressing Start.
|
Main Brush Motor Overload / Stall | View Details |
| E10 |
Robot vacuum announces a navigation error or shows E10; it moves erratically, spins, or cannot map rooms.
|
Gyroscope / IMU Sensor Error | View Details |
| E11 |
Robot vacuum with LiDAR (laser turret) reports E11 or a laser sensor error; turret may not spin or mapping fails.
|
LiDAR / Laser Distance Sensor Failure | View Details |
| E12 |
Robot vacuum reports a sensor error related to wall or front IR sensors; it may not follow walls correctly or avoid obstacles late.
|
Front IR Obstacle Sensor Fault | View Details |
| E13 |
Robot vacuum reports a fan or airflow error shortly after starting; dust bin and filters appear clean.
|
Airflow Sensor / Pressure Switch Error | View Details |
| E14 |
Robot vacuum with mopping function reports a water tank error; it refuses to start mopping or shows E14.
|
Water Tank Detection Sensor Fault | View Details |
| E15 |
Robot vacuum with mopping function reports a water pump error; no water is dispensed onto the mop pad.
|
Water Pump Failure / Blockage | View Details |
| E16 |
Robot vacuum reports an overcurrent or overload error when transitioning onto thick carpets or thresholds.
|
Overcurrent Protection Triggered (Drive System) | View Details |
| E17 |
Robot vacuum reports a fan overcurrent or overheating error after running for a short time.
|
Vacuum Fan Overheating / Overcurrent | View Details |
| E18 |
Robot vacuum reports a main board or internal error; multiple functions fail simultaneously.
|
Main Control Board Fault | View Details |
| E19 |
Robot vacuum reports a Wi‑Fi or communication error; cannot connect to the Honiture app or loses connection frequently.
|
Wi‑Fi Module / Communication Fault | View Details |
| E2 |
Robot vacuum stops and reports E2 or a voice prompt indicating side brush error; side brush does not spin.
|
Side Brush Motor Stall | View Details |
| E20 |
Robot vacuum reports a time-of-flight (ToF) or front distance sensor error; it may misjudge distances to furniture.
|
Front ToF / Laser Range Sensor Fault | View Details |
| E3 |
Robot vacuum announces an error or shows E3 and stops; wheels may not move or robot spins in place.
|
Drive Wheel Motor Error / Stall | View Details |
| E4 |
Robot vacuum reports E4 or a cliff sensor error; it stops near stairs or even on flat ground, backing up repeatedly.
|
Cliff / Anti‑Drop Sensor Fault | View Details |
| E5 |
Robot vacuum displays E5 or announces a bumper or obstacle sensor error; it may drive backward or spin after light contact.
|
Front Bumper Switch / Obstacle Sensor Error | View Details |
| E6 |
Robot vacuum reports E6 or a fan error; suction is weak or absent and cleaning stops.
|
Vacuum Fan Motor Failure | View Details |
| E7 |
Robot vacuum shows E7 or announces a dust bin error; it refuses to start cleaning even though the bin is installed.
|
Dust Bin Presence Sensor Fault | View Details |
| E8 |
Robot vacuum reports E8 or a battery error; it may shut down quickly or refuse to start cleaning.
|
Battery Pack Fault / Undervoltage | View Details |
| E9 |
Robot vacuum displays E9 or announces a charging error; it cannot charge on the dock.
|
Charging Circuit / Dock Communication Error | View Details |
| – |
Robot vacuum does not return to the charging dock automatically or wanders until the battery is low.
|
Dock Localization / IR Beacon Detection Issue | View Details |
| – |
Robot vacuum drifts to one side or does not move in a straight line on open floor.
|
Uneven Drive Wheel Performance | View Details |
| – |
Robot vacuum emits a burning smell or very hot air from the exhaust during operation.
|
Overheating Motor or Electrical Component | View Details |
| – |
Robot vacuum emits an unpleasant musty or moldy odor during operation, especially when mopping.
|
Odor from Dirty Dust Bin or Mop System | View Details |
| – |
Robot vacuum frequently collides hard with furniture instead of slowing down before contact.
|
Obstacle Detection Weak / IR Sensor Degradation | View Details |
| – |
Robot vacuum frequently gets stuck on carpets, thresholds, or small obstacles and cannot free itself.
|
Traction / Ground Clearance Issue | View Details |
| – |
Robot vacuum is very loud during operation, with a high-pitched whine or grinding noise.
|
Mechanical Noise from Fan or Brush System | View Details |
| – |
Robot vacuum leaves clumps of hair and debris behind or pushes dirt around instead of picking it up.
|
Main Brush Wear / Ineffective Agitation | View Details |
| – |
Robot vacuum leaves streaks or a film on the floor after mopping; floor does not look clean.
|
Ineffective Mopping / Dirty Mop Pad | View Details |
| – |
Robot vacuum leaves visible dust and debris on the floor; cleaning performance is poor even though it runs normally.
|
Reduced Suction / Clogged Filtration | View Details |
| – |
Robot vacuum moves in a very random pattern, repeatedly covers the same area, or misses large sections of the room.
|
Navigation Degradation (Sensors Partially Impaired) | View Details |
| – |
Robot vacuum occasionally shuts down when crossing door thresholds or bumps.
|
Intermittent Battery or Power Connection | View Details |
| – |
Robot vacuum powers on but will not start cleaning when the Start button is pressed or when commanded from the app.
|
User Interface / Button or Mode Lock Issue | View Details |
| – |
Robot vacuum runs for a very short time (e.g., 5–10 minutes) and then returns to the dock or shuts off without an explicit battery error.
|
Battery Capacity Degradation | View Details |
| – |
Robot vacuum will not power on at all; no lights or sounds when pressing the power button.
|
No Power / Dead Robot | View Details |
| – |
Robot vacuum's app map is distorted, rotated, or rooms are not recognized correctly.
|
Mapping Data Corruption / Sensor Drift | View Details |
| – |
Robot vacuum's front caster wheel does not rotate freely, causing drag marks or navigation issues.
|
Front Caster Wheel Jam | View Details |
| – |
Robot vacuum's side brush scatters debris away from the suction path or does not reach edges well.
|
Side Brush Wear / Deformation | View Details |
| – |
Robot vacuum's voice prompts are distorted, very quiet, or absent.
|
Speaker or Audio Amplifier Issue | View Details |
No matching codes found
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