Medion
Unstable Wi‑Fi Connectivity
Robot vacuum cannot connect to the Medion app or frequently drops Wi‑Fi connection during cleaning.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Weak Wi‑Fi signal at dock location, Router using unsupported band or security, Faulty Wi‑Fi antenna, Interference from other devices
How to Fix / Troubleshooting
Safety first: Do not open the robot while it is on the dock and powered.
- Step 1 – Move dock: Place the charging base closer to your router or in a more open area to improve signal strength.
- Step 2 – Check router settings: Ensure the robot connects to a 2.4 GHz network with WPA2 security. Avoid hidden SSIDs and special characters in the Wi‑Fi name/password.
- Step 3 – Reduce interference: Keep the dock away from microwaves, cordless phones, and thick walls.
- Step 4 – Re-add device: Remove the robot from the Medion app and add it again following the pairing instructions.
- Step 5 – Inspect antenna (advanced): If you open the robot, verify the Wi‑Fi antenna cable is securely attached to the mainboard. Replace the antenna or mainboard if damaged.
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Repair Difficulty
Medium
3/5
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