Medion
Medion Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Robot vacuum will not start cleaning and immediately displays E1 or beeps E1 pattern.
Main Power Supply / Battery Protection Fault
E10
Robot vacuum shows E10 and refuses to start or connect properly to the charging base.
Charging Dock Communication / Contact Error
E11
Robot vacuum displays E11 and may not respond to remote or app commands.
Remote Control / IR Receiver Error
E12
Robot vacuum shows E12 and may not connect to Wi‑Fi or the Medion app.
Wi‑Fi Module / Communication Fault
E13
Robot vacuum shows E13 and stops, often when transitioning between floor types or climbing thresholds.
Front Caster / Height Sensor Error
E14
Robot vacuum displays E14 and may stop near walls or furniture, sometimes failing to follow walls correctly.
Wall / Edge Sensor Fault
E15
Robot vacuum shows E15 and may not start; sometimes occurs after a firmware update or power surge.
Internal Communication / MCU Error
E16
Robot vacuum displays E16 and stops, often when the dustbin is full or airflow is restricted.
Suction / Airflow Sensor Error
E17
Robot vacuum shows E17 and may not return to the charging base correctly.
Home / Dock Detection Sensor Fault
E18
Robot vacuum displays E18 and may stop with the mop module attached (for hybrid Medion models).
Mop Module / Water Tank Detection Error
E19
Robot vacuum shows E19 and may stop with a beeping pattern, often after a collision or drop.
Tilt / Overturn Sensor Error
E2
Robot vacuum stops shortly after starting and shows E2, often accompanied by a loud or stuck brush.
Main Side Brush Motor Overload / Stall
E20
Robot vacuum displays E20 and may not respond to buttons correctly.
Keypad / Top Button Panel Error
E3
Robot vacuum stops and displays E3, often after moving a short distance; may spin in place or fail to drive straight.
Drive Wheel Motor / Encoder Fault
E4
Robot vacuum shows E4 and stops, often after bumping into furniture or when starting near an obstacle.
Front Bumper / Collision Sensor Fault
E5
Robot vacuum stops and displays E5, often when approaching stairs or dark carpets.
Cliff / Drop Sensor Error
E6
Robot vacuum shows E6 and refuses to start or stops after a short time, sometimes with erratic movement.
Gyroscope / Orientation Sensor Fault
E7
Robot vacuum displays E7 and will not start cleaning; sometimes occurs after the dustbin is removed.
Dustbin Presence / Full Sensor Fault
E8
Robot vacuum shows E8 and stops, often when the main brush is heavily loaded or tangled.
Main Brush Motor Overload / Blockage
E9
Robot vacuum displays E9 and may shut down unexpectedly, often related to charging or runtime issues.
Battery Temperature / Overcurrent Protection Error
Symptom
Robot vacuum cannot connect to the Medion app or frequently drops Wi‑Fi connection during cleaning.
Unstable Wi‑Fi Connectivity
Symptom
Robot vacuum does not detect stairs and has nearly fallen or actually fallen off an edge.
Cliff Sensor Under-Detection
Symptom
Robot vacuum does not respond to the remote control, but buttons on the robot still work.
Remote Control Communication Failure
Symptom
Robot vacuum does not return to the charging base and stops in random locations with low battery.
Dock Homing / Navigation Failure
Symptom
Robot vacuum does not turn on at all, no lights or sounds, even when placed on the charging base.
No Power / Dead Robot
Symptom
Robot vacuum emits a burning smell or very hot air from the exhaust during cleaning.
Overheating Suction Motor or Electrical Component
Symptom
Robot vacuum frequently reports that the dustbin is full or missing, even when it is empty and properly installed.
False Dustbin Full / Presence Detection
Symptom
Robot vacuum gets stuck frequently on carpets, thresholds, or cables and cannot free itself.
Mobility / Obstacle Negotiation Issue
Symptom
Robot vacuum is leaking water from the mop tank or leaves puddles when parked.
Water Tank Leakage / Valve Failure
Symptom
Robot vacuum is very loud during operation, with grinding or rattling noises from the underside.
Mechanical Wear in Brush or Wheel Drive
Symptom
Robot vacuum keeps circling in one spot or moving in tight loops instead of covering the room.
Navigation / Gyro or Wheel Encoder Misread
Symptom
Robot vacuum leaves a trail of dust and debris behind, with poor pickup performance.
Reduced Suction / Brush Cleaning Efficiency
Symptom
Robot vacuum leaves streaks or dirty patches when mopping and does not wet the mop pad evenly.
Insufficient Water Flow to Mop Pad
Symptom
Robot vacuum runs for only a few minutes and then returns to the dock without cleaning much.
Premature Return to Dock / Battery Calibration Issue
Symptom
Robot vacuum smells musty or emits an unpleasant odor during operation.
Odor from Dustbin, Filter, or Mop Components
Symptom
Robot vacuum starts cleaning by itself at random times or ignores the scheduled cleaning times.
Scheduling / Clock or Firmware Glitch
Symptom
Robot vacuum turns on but immediately says battery low and shuts off, even after long charging.
Severely Degraded Battery Capacity
Symptom
Robot vacuum’s front bumper feels loose or does not trigger when hitting obstacles, causing hard impacts.
Mechanical Bumper Failure
Symptom
Robot vacuum’s front caster wheel does not rotate and drags on the floor, leaving marks.
Seized Front Caster Wheel
Symptom
Robot vacuum’s main brush does not rotate, but suction still works.
Main Brush Drive Failure
Symptom
Robot vacuum’s side brush does not spin, but no error code is shown.
Side Brush Drive Failure Without Detection
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Robot vacuum will not start cleaning and immediately displays E1 or beeps E1 pattern.
|
Main Power Supply / Battery Protection Fault | View Details |
| E10 |
Robot vacuum shows E10 and refuses to start or connect properly to the charging base.
|
Charging Dock Communication / Contact Error | View Details |
| E11 |
Robot vacuum displays E11 and may not respond to remote or app commands.
|
Remote Control / IR Receiver Error | View Details |
| E12 |
Robot vacuum shows E12 and may not connect to Wi‑Fi or the Medion app.
|
Wi‑Fi Module / Communication Fault | View Details |
| E13 |
Robot vacuum shows E13 and stops, often when transitioning between floor types or climbing thresholds.
|
Front Caster / Height Sensor Error | View Details |
| E14 |
Robot vacuum displays E14 and may stop near walls or furniture, sometimes failing to follow walls correctly.
|
Wall / Edge Sensor Fault | View Details |
| E15 |
Robot vacuum shows E15 and may not start; sometimes occurs after a firmware update or power surge.
|
Internal Communication / MCU Error | View Details |
| E16 |
Robot vacuum displays E16 and stops, often when the dustbin is full or airflow is restricted.
|
Suction / Airflow Sensor Error | View Details |
| E17 |
Robot vacuum shows E17 and may not return to the charging base correctly.
|
Home / Dock Detection Sensor Fault | View Details |
| E18 |
Robot vacuum displays E18 and may stop with the mop module attached (for hybrid Medion models).
|
Mop Module / Water Tank Detection Error | View Details |
| E19 |
Robot vacuum shows E19 and may stop with a beeping pattern, often after a collision or drop.
|
Tilt / Overturn Sensor Error | View Details |
| E2 |
Robot vacuum stops shortly after starting and shows E2, often accompanied by a loud or stuck brush.
|
Main Side Brush Motor Overload / Stall | View Details |
| E20 |
Robot vacuum displays E20 and may not respond to buttons correctly.
|
Keypad / Top Button Panel Error | View Details |
| E3 |
Robot vacuum stops and displays E3, often after moving a short distance; may spin in place or fail to drive straight.
|
Drive Wheel Motor / Encoder Fault | View Details |
| E4 |
Robot vacuum shows E4 and stops, often after bumping into furniture or when starting near an obstacle.
|
Front Bumper / Collision Sensor Fault | View Details |
| E5 |
Robot vacuum stops and displays E5, often when approaching stairs or dark carpets.
|
Cliff / Drop Sensor Error | View Details |
| E6 |
Robot vacuum shows E6 and refuses to start or stops after a short time, sometimes with erratic movement.
|
Gyroscope / Orientation Sensor Fault | View Details |
| E7 |
Robot vacuum displays E7 and will not start cleaning; sometimes occurs after the dustbin is removed.
|
Dustbin Presence / Full Sensor Fault | View Details |
| E8 |
Robot vacuum shows E8 and stops, often when the main brush is heavily loaded or tangled.
|
Main Brush Motor Overload / Blockage | View Details |
| E9 |
Robot vacuum displays E9 and may shut down unexpectedly, often related to charging or runtime issues.
|
Battery Temperature / Overcurrent Protection Error | View Details |
| – |
Robot vacuum cannot connect to the Medion app or frequently drops Wi‑Fi connection during cleaning.
|
Unstable Wi‑Fi Connectivity | View Details |
| – |
Robot vacuum does not detect stairs and has nearly fallen or actually fallen off an edge.
|
Cliff Sensor Under-Detection | View Details |
| – |
Robot vacuum does not respond to the remote control, but buttons on the robot still work.
|
Remote Control Communication Failure | View Details |
| – |
Robot vacuum does not return to the charging base and stops in random locations with low battery.
|
Dock Homing / Navigation Failure | View Details |
| – |
Robot vacuum does not turn on at all, no lights or sounds, even when placed on the charging base.
|
No Power / Dead Robot | View Details |
| – |
Robot vacuum emits a burning smell or very hot air from the exhaust during cleaning.
|
Overheating Suction Motor or Electrical Component | View Details |
| – |
Robot vacuum frequently reports that the dustbin is full or missing, even when it is empty and properly installed.
|
False Dustbin Full / Presence Detection | View Details |
| – |
Robot vacuum gets stuck frequently on carpets, thresholds, or cables and cannot free itself.
|
Mobility / Obstacle Negotiation Issue | View Details |
| – |
Robot vacuum is leaking water from the mop tank or leaves puddles when parked.
|
Water Tank Leakage / Valve Failure | View Details |
| – |
Robot vacuum is very loud during operation, with grinding or rattling noises from the underside.
|
Mechanical Wear in Brush or Wheel Drive | View Details |
| – |
Robot vacuum keeps circling in one spot or moving in tight loops instead of covering the room.
|
Navigation / Gyro or Wheel Encoder Misread | View Details |
| – |
Robot vacuum leaves a trail of dust and debris behind, with poor pickup performance.
|
Reduced Suction / Brush Cleaning Efficiency | View Details |
| – |
Robot vacuum leaves streaks or dirty patches when mopping and does not wet the mop pad evenly.
|
Insufficient Water Flow to Mop Pad | View Details |
| – |
Robot vacuum runs for only a few minutes and then returns to the dock without cleaning much.
|
Premature Return to Dock / Battery Calibration Issue | View Details |
| – |
Robot vacuum smells musty or emits an unpleasant odor during operation.
|
Odor from Dustbin, Filter, or Mop Components | View Details |
| – |
Robot vacuum starts cleaning by itself at random times or ignores the scheduled cleaning times.
|
Scheduling / Clock or Firmware Glitch | View Details |
| – |
Robot vacuum turns on but immediately says battery low and shuts off, even after long charging.
|
Severely Degraded Battery Capacity | View Details |
| – |
Robot vacuum’s front bumper feels loose or does not trigger when hitting obstacles, causing hard impacts.
|
Mechanical Bumper Failure | View Details |
| – |
Robot vacuum’s front caster wheel does not rotate and drags on the floor, leaving marks.
|
Seized Front Caster Wheel | View Details |
| – |
Robot vacuum’s main brush does not rotate, but suction still works.
|
Main Brush Drive Failure | View Details |
| – |
Robot vacuum’s side brush does not spin, but no error code is shown.
|
Side Brush Drive Failure Without Detection | View Details |
No matching codes found
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