Robot vacuum does not respond to app commands, but local buttons work and Wi‑Fi appears connected.

Safety first: Ensure the robot is on the dock with sufficient charge.

• Update app: Install the latest version of the Neabot app from your app store.
• Check internet: Verify that your home internet connection is working and that your phone is online.
• Reboot devices: Restart the robot, your phone, and your router.
• Re-link account: Log out and back into the Neabot app, or remove and re-add the robot.

Warning: Avoid repeatedly factory-resetting the robot for cloud issues; this can erase maps unnecessarily.