Neabot
Neabot Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Robot vacuum reports E1 and will not start cleaning; often accompanied by a voice prompt about a stuck side brush or obstruction near the edge-cleaning area.
Side Brush Stall / Overcurrent Protection
E10
Robot vacuum shows E10 and refuses to start; often described as a laser sensor or LDS error on mapping models.
LDS (Laser Distance Sensor) Obstruction or Failure
E11
Robot vacuum reports E11 and cannot connect to Wi‑Fi or the app; sometimes labeled as a communication or network error.
Wi‑Fi Module / Communication Fault
E12
Robot vacuum shows E12 and stops cleaning; often associated with an over-temperature or overheating warning.
Overheating Protection Triggered
E13
Robot vacuum displays E13 and cannot find or dock with the base station reliably.
Docking Sensor / IR Receiver Fault
E14
Robot vacuum reports E14 and stops; often related to an internal sensor calibration or gyro error.
IMU / Gyroscope Calibration Fault
E15
Robot vacuum shows E15 and cannot start mopping; on combo models this may be a water tank or mop module error.
Water Tank / Mop Module Detection Fault
E16
Robot vacuum reports E16 and stops shortly after starting; may be described as an obstacle sensor or wall sensor error.
Side IR Obstacle Sensor Malfunction
E17
Robot vacuum shows E17 and cannot start; often associated with a stuck or locked wheel height sensor on some models.
Wheel Lift / Anti-Entanglement Sensor Fault
E18
Robot vacuum reports E18 and stops; on self-emptying Neabot models this may indicate a dust collection or auto-empty error.
Auto-Empty Dock Suction / Path Blockage
E19
Robot vacuum displays E19 and stops; may be described as a firmware or internal communication error.
Mainboard / Sub-board Communication Fault
E2
Robot vacuum displays E2 and stops; voice prompt indicates a main brush error or roller brush jam.
Main Brush Obstruction / Overload
E3
Robot vacuum shows E3 and stops near obstacles; often accompanied by a prompt about bumper or collision sensor error.
Front Bumper Stuck / Collision Sensor Fault
E4
Robot vacuum reports E4 and stops, usually near stairs or dark carpets; voice prompt may mention cliff sensor or anti-drop error.
Cliff Sensor Blocked or Malfunctioning
E5
Robot vacuum shows E5 and stops; often described as a wheel error or wheel stuck message.
Drive Wheel Stall / Overcurrent
E6
Robot vacuum displays E6 and refuses to start; often associated with a stuck caster wheel or front wheel error.
Front Caster Wheel Jam
E7
Robot vacuum reports E7 and stops; may be described as a fan error or suction motor fault.
Suction Fan Motor Failure / Overload
E8
Robot vacuum shows E8 and will not charge properly; may be accompanied by a charging error voice prompt.
Charging Circuit / Battery Connection Fault
E9
Robot vacuum displays E9 and stops; often associated with a dustbin not installed or dustbin sensor error.
Dustbin Presence Sensor Fault
Symptom
Robot vacuum cannot find the dock at the end of cleaning and stops in random locations.
Dock Homing / Navigation Failure
Symptom
Robot vacuum does not respond to app commands, but local buttons work and Wi‑Fi appears connected.
Cloud / App Control Communication Issue
Symptom
Robot vacuum does not start when the power button is pressed, but the battery is known to be charged.
No Power-On / Dead Robot
Symptom
Robot vacuum emits a burning smell or very hot air from the exhaust during or after cleaning.
Overheating / Motor Overload
Symptom
Robot vacuum falls off low ledges or climbs onto areas it should avoid, such as black rugs being treated as safe.
Cliff Detection / Anti-Drop Failure
Symptom
Robot vacuum frequently gets stuck on low thresholds, rugs, or cords and cannot free itself.
Mobility / Obstacle Negotiation Issues
Symptom
Robot vacuum is very loud during operation, with new grinding, rattling, or high-pitched squealing noises.
Abnormal Mechanical Noise
Symptom
Robot vacuum leaves streaks of dust or a line of debris behind it, especially at the rear.
Dust Leakage / Rear Seal Failure
Symptom
Robot vacuum leaves wet streaks or puddles when mopping, or water drips from the tank when not in use.
Water Tank Leakage / Over-Wetting
Symptom
Robot vacuum mopping function is very weak or no water reaches the mop pad even with a full tank.
Insufficient Water Flow to Mop Pad
Symptom
Robot vacuum occasionally reboots during cleaning without user input.
Random Reboot / Power Interruption
Symptom
Robot vacuum repeatedly bumps into furniture hard and does not slow down or avoid obstacles as before.
Obstacle Detection Degradation
Symptom
Robot vacuum runs but leaves visible debris on floors and carpets, especially along edges and in the center of rooms.
General Poor Pickup / Reduced Suction Performance
Symptom
Robot vacuum smells musty or produces an unpleasant odor during operation, especially when mopping.
Odor from Dustbin, Filters, or Mop Pad
Symptom
Robot vacuum starts but shuts off after a few minutes, returning to the dock or powering down unexpectedly.
Short Runtime / Battery Capacity Loss
Symptom
Robot vacuum vibrates excessively or bounces while moving, even on smooth floors.
Excessive Vibration / Imbalance
Symptom
Robot vacuum's auto-empty function triggers but the dustbin inside the robot remains full after docking.
Incomplete Auto-Empty / Transfer Failure
Symptom
Robot vacuum's display LEDs or status lights do not work, but the robot still cleans.
LED Indicator Failure
Symptom
Robot vacuum's main brush spins slowly or stops on carpets but works on hard floors, without showing an error code.
Main Brush Torque / Load Issue
Symptom
Robot vacuum's map is distorted, rooms are misaligned, or it frequently loses its position and restarts mapping.
Navigation / Mapping Inaccuracy
Symptom
Robot vacuum's side brush spins intermittently or not at all, but no specific error code is shown.
Intermittent Side Brush Operation
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Robot vacuum reports E1 and will not start cleaning; often accompanied by a voice prompt about a stuck side brush or obstruction near the edge-cleaning area.
|
Side Brush Stall / Overcurrent Protection | View Details |
| E10 |
Robot vacuum shows E10 and refuses to start; often described as a laser sensor or LDS error on mapping models.
|
LDS (Laser Distance Sensor) Obstruction or Failure | View Details |
| E11 |
Robot vacuum reports E11 and cannot connect to Wi‑Fi or the app; sometimes labeled as a communication or network error.
|
Wi‑Fi Module / Communication Fault | View Details |
| E12 |
Robot vacuum shows E12 and stops cleaning; often associated with an over-temperature or overheating warning.
|
Overheating Protection Triggered | View Details |
| E13 |
Robot vacuum displays E13 and cannot find or dock with the base station reliably.
|
Docking Sensor / IR Receiver Fault | View Details |
| E14 |
Robot vacuum reports E14 and stops; often related to an internal sensor calibration or gyro error.
|
IMU / Gyroscope Calibration Fault | View Details |
| E15 |
Robot vacuum shows E15 and cannot start mopping; on combo models this may be a water tank or mop module error.
|
Water Tank / Mop Module Detection Fault | View Details |
| E16 |
Robot vacuum reports E16 and stops shortly after starting; may be described as an obstacle sensor or wall sensor error.
|
Side IR Obstacle Sensor Malfunction | View Details |
| E17 |
Robot vacuum shows E17 and cannot start; often associated with a stuck or locked wheel height sensor on some models.
|
Wheel Lift / Anti-Entanglement Sensor Fault | View Details |
| E18 |
Robot vacuum reports E18 and stops; on self-emptying Neabot models this may indicate a dust collection or auto-empty error.
|
Auto-Empty Dock Suction / Path Blockage | View Details |
| E19 |
Robot vacuum displays E19 and stops; may be described as a firmware or internal communication error.
|
Mainboard / Sub-board Communication Fault | View Details |
| E2 |
Robot vacuum displays E2 and stops; voice prompt indicates a main brush error or roller brush jam.
|
Main Brush Obstruction / Overload | View Details |
| E3 |
Robot vacuum shows E3 and stops near obstacles; often accompanied by a prompt about bumper or collision sensor error.
|
Front Bumper Stuck / Collision Sensor Fault | View Details |
| E4 |
Robot vacuum reports E4 and stops, usually near stairs or dark carpets; voice prompt may mention cliff sensor or anti-drop error.
|
Cliff Sensor Blocked or Malfunctioning | View Details |
| E5 |
Robot vacuum shows E5 and stops; often described as a wheel error or wheel stuck message.
|
Drive Wheel Stall / Overcurrent | View Details |
| E6 |
Robot vacuum displays E6 and refuses to start; often associated with a stuck caster wheel or front wheel error.
|
Front Caster Wheel Jam | View Details |
| E7 |
Robot vacuum reports E7 and stops; may be described as a fan error or suction motor fault.
|
Suction Fan Motor Failure / Overload | View Details |
| E8 |
Robot vacuum shows E8 and will not charge properly; may be accompanied by a charging error voice prompt.
|
Charging Circuit / Battery Connection Fault | View Details |
| E9 |
Robot vacuum displays E9 and stops; often associated with a dustbin not installed or dustbin sensor error.
|
Dustbin Presence Sensor Fault | View Details |
| – |
Robot vacuum cannot find the dock at the end of cleaning and stops in random locations.
|
Dock Homing / Navigation Failure | View Details |
| – |
Robot vacuum does not respond to app commands, but local buttons work and Wi‑Fi appears connected.
|
Cloud / App Control Communication Issue | View Details |
| – |
Robot vacuum does not start when the power button is pressed, but the battery is known to be charged.
|
No Power-On / Dead Robot | View Details |
| – |
Robot vacuum emits a burning smell or very hot air from the exhaust during or after cleaning.
|
Overheating / Motor Overload | View Details |
| – |
Robot vacuum falls off low ledges or climbs onto areas it should avoid, such as black rugs being treated as safe.
|
Cliff Detection / Anti-Drop Failure | View Details |
| – |
Robot vacuum frequently gets stuck on low thresholds, rugs, or cords and cannot free itself.
|
Mobility / Obstacle Negotiation Issues | View Details |
| – |
Robot vacuum is very loud during operation, with new grinding, rattling, or high-pitched squealing noises.
|
Abnormal Mechanical Noise | View Details |
| – |
Robot vacuum leaves streaks of dust or a line of debris behind it, especially at the rear.
|
Dust Leakage / Rear Seal Failure | View Details |
| – |
Robot vacuum leaves wet streaks or puddles when mopping, or water drips from the tank when not in use.
|
Water Tank Leakage / Over-Wetting | View Details |
| – |
Robot vacuum mopping function is very weak or no water reaches the mop pad even with a full tank.
|
Insufficient Water Flow to Mop Pad | View Details |
| – |
Robot vacuum occasionally reboots during cleaning without user input.
|
Random Reboot / Power Interruption | View Details |
| – |
Robot vacuum repeatedly bumps into furniture hard and does not slow down or avoid obstacles as before.
|
Obstacle Detection Degradation | View Details |
| – |
Robot vacuum runs but leaves visible debris on floors and carpets, especially along edges and in the center of rooms.
|
General Poor Pickup / Reduced Suction Performance | View Details |
| – |
Robot vacuum smells musty or produces an unpleasant odor during operation, especially when mopping.
|
Odor from Dustbin, Filters, or Mop Pad | View Details |
| – |
Robot vacuum starts but shuts off after a few minutes, returning to the dock or powering down unexpectedly.
|
Short Runtime / Battery Capacity Loss | View Details |
| – |
Robot vacuum vibrates excessively or bounces while moving, even on smooth floors.
|
Excessive Vibration / Imbalance | View Details |
| – |
Robot vacuum's auto-empty function triggers but the dustbin inside the robot remains full after docking.
|
Incomplete Auto-Empty / Transfer Failure | View Details |
| – |
Robot vacuum's display LEDs or status lights do not work, but the robot still cleans.
|
LED Indicator Failure | View Details |
| – |
Robot vacuum's main brush spins slowly or stops on carpets but works on hard floors, without showing an error code.
|
Main Brush Torque / Load Issue | View Details |
| – |
Robot vacuum's map is distorted, rooms are misaligned, or it frequently loses its position and restarts mapping.
|
Navigation / Mapping Inaccuracy | View Details |
| – |
Robot vacuum's side brush spins intermittently or not at all, but no specific error code is shown.
|
Intermittent Side Brush Operation | View Details |
No matching codes found
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