Robot vacuum frequently gets stuck on low thresholds, rugs, or cords and cannot free itself.

Safety first: Turn off the robot before freeing it from obstacles.

• Check wheel tread: Inspect the rubber on the drive wheels. If it is smooth or cracked, replace the wheel modules.
• Service caster: Remove and clean the front caster wheel to ensure it swivels freely.
• Adjust environment: Use cable organizers to lift cords off the floor and remove or tape down rug tassels.
• Use no-go zones: In the Neabot app, set virtual walls or no-go zones around problem areas like thick rugs or high thresholds.

Warning: Do not force the robot over thresholds higher than specified in the manual; this can damage the suspension and wheels.