Error 10
Neato Side brush stall fault

Neato robot shows 'Error 10: Please clear my brush' or similar, often related to side brush (on models that have one).

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Possible Causes

Hair or string wrapped around side brush, Side brush motor jammed, Side brush gearbox damaged, Side brush hub cracked

How to Fix / Troubleshooting

Safety: Turn the robot OFF before working on the side brush.

  • Remove side brush: Turn the robot over. Unscrew or pull off the side brush (depending on model).
  • Clean thoroughly: Remove hair and debris from the brush arms and the mounting post. Check the area around the side brush motor shaft.
  • Inspect for damage: Look for cracks in the side brush hub or stripped splines that could cause slipping.
  • Reinstall and test: Reattach the side brush securely. Power ON the robot and start a cleaning cycle. If the error persists, the side brush motor assembly may need replacement.
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Repair Difficulty

Easy 2/5

Required Part

Side Brush Motor Assembly
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