Neato Robot Vacuums Error Codes

Error 1

Neato robot vacuum is stuck and displays 'Error 1: Please clear my path' or similar message.

Obstacle or wheel obstruction fault

Error 10

Neato robot shows 'Error 10: Please clear my brush' or similar, often related to side brush (on models that have one).

Side brush stall fault

Error 11

Neato robot displays 'Error 11: Internal error' or 'Please reboot me' and will not start cleaning.

General internal electronics or firmware fault

Error 12

Neato robot shows 'Error 12: Please charge me' or 'Low battery' and stops mid-clean even after full charge.

Battery capacity or charging fault

Error 13

Neato robot displays 'Error 13: Please open my dirt bin and check my filter' or 'Dust bin full' even when empty.

Dust bin full or airflow sensor fault

Error 14

Neato robot shows 'Error 14: My brush is jammed' or similar, often recurring even after cleaning.

Persistent main brush motor or sensor fault

Error 15

Neato robot displays 'Error 15: Unable to navigate' or 'Navigation problem' and stops.

Navigation mapping or sensor fusion fault

Error 16

Neato robot shows 'Error 16: Please turn me OFF and ON again' and may not respond properly.

System reset or watchdog fault

Error 17

Neato robot displays 'Error 17: Please clear my path' but there is no visible obstruction; often occurs near stairs or dark rugs.

Cliff sensor false positive

Error 18

Neato robot shows 'Error 18: I cannot find my base' or fails to dock repeatedly.

Docking and base location fault

Error 19

Neato robot displays 'Error 19: Please remove me from an obstacle' but appears to be free.

Bumper or obstacle sensor fault

Error 2

Neato robot displays 'Error 2: Clear my path' or 'Stuck' shortly after starting, even when area is clear.

Stuck or wheel stall detection fault

Error 20

Neato robot shows 'Error 20: Internal battery error' or similar and refuses to charge or run.

Battery pack or battery management fault

Error 3

Neato robot shows 'Error 3: Please press OK to restart' or similar, often related to navigation or being stuck.

Navigation or path planning fault

Error 3000

Neato D-series or Botvac Connected app shows 'Error 3000: Laser distance sensor error'.

LDS communication or rotation fault

Error 3001

Neato app reports 'Error 3001: Navigation error' and the robot stops cleaning.

Navigation data or map corruption fault

Error 3002

Neato app shows 'Error 3002: Wheel error' or similar, and the robot stops.

Drive wheel encoder or stall fault

Error 3003

Neato app reports 'Error 3003: Brush error' and cleaning stops.

Main brush encoder or stall fault

Error 3004

Neato app shows 'Error 3004: Battery error' or 'Charging error'.

Charging or battery communication fault

Error 4

Neato robot reports 'Error 4: My brush is stuck' or similar brush-related error.

Main brush stall fault

Error 4000

Neato app displays 'Error 4000: Wi-Fi error' or robot cannot connect to network.

Wi-Fi communication fault

Error 4001

Neato app shows 'Error 4001: Cloud connection error' or robot cannot reach Neato servers.

Cloud connectivity or account fault

Error 5

Neato robot displays 'Error 5: My right wheel is stuck' or similar wheel-specific error.

Right drive wheel stall fault

Error 5000

Neato app or display shows 'Error 5000: Internal hardware error'.

Critical internal hardware fault

Error 6

Neato robot displays 'Error 6: My left wheel is stuck' or similar wheel-specific error.

Left drive wheel stall fault

Error 7

Neato robot shows 'Error 7: My vision is blocked' or similar LDS/vision error.

Laser Distance Sensor obstruction or failure

Error 8

Neato robot reports 'Error 8: Please put me down' or 'I am suspended' when on the floor.

Suspension or cliff sensor mis-detection

Error 9

Neato robot displays 'Error 9: Please open my dirt bin' or 'Dirt bin is missing' even when the bin is installed.

Dust bin presence or bin switch fault

Symptom

Neato robot does not charge when placed on the dock; no charging indicator or very intermittent charging.

Charging contact or dock alignment issue

Symptom

Neato robot does not respect magnetic boundary markers and crosses into blocked areas.

Boundary sensor or magnet detection fault

Symptom

Neato robot emits a burning smell or very hot air from the exhaust during cleaning.

Overheating motor or blocked airflow

Symptom

Neato robot frequently fails to return to the dock and stops with a dead battery somewhere in the house.

Dock homing/navigation inefficiency

Symptom

Neato robot frequently gets stuck under low furniture or wedges itself and stops.

Clearance and navigation limitation

Symptom

Neato robot is very loud during operation, with grinding or rattling noises from the brush area.

Brush bearing or gearbox wear

Symptom

Neato robot leaves clumps of hair or debris behind, especially at the ends of the cleaning path.

Brush and airflow inefficiency

Symptom

Neato robot leaves visible lines or scratches on hardwood or vinyl floors.

Abrasive debris or damaged wheels/brush

Symptom

Neato robot makes clicking or knocking sounds from one wheel while moving.

Drive wheel mechanical wear or debris

Symptom

Neato robot randomly stops in the middle of a room without an error message and then resumes after a pause.

Thermal or power throttling

Symptom

Neato robot runs for only a few minutes and then returns to dock or shuts off without a low-battery error.

Battery capacity loss or power dropout

Symptom

Neato robot spins in circles or repeatedly pivots in place without making progress.

Navigation sensor imbalance

Symptom

Neato robot vacuum runs but leaves a trail of debris and poor pickup, especially along edges.

Reduced suction or brush cleaning performance

Symptom

Neato robot will not start cleaning when the start button is pressed; lights may be on but no response.

User interface or firmware lockup

Symptom

Neato robot's front caster wheel does not swivel freely, causing dragging and navigation issues.

Front caster wheel seizure

Symptom

Neato robot's LDS turret makes squeaking or chirping noises while spinning.

LDS motor or bearing lubrication issue