Neato app shows 'Error 3002: Wheel error' or similar, and the robot stops.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Wheel encoder disk dirty or damaged, Wheel motor intermittent, Wiring harness loose, Obstruction in wheel well

Safety: Turn OFF the robot before working on wheels.

Clean wheel wells: Remove debris, hair, and fibers from around both drive wheels.
Check wheel movement: Spin each wheel by hand and compress it into the chassis to ensure free movement.
Advanced inspection: If comfortable, remove the wheel module and inspect the encoder disk and sensor for dust or damage. Clean with compressed air.
Replace wheel module: If the error persists, replace the affected wheel module.

Hard 4/5

Drive Wheel Module

Check Price on Amazon

We may earn a commission from links on this page.