Neato robot shows 'Error 12: Please charge me' or 'Low battery' and stops mid-clean even after full charge.

Safety: Unplug the charging base before cleaning contacts.

• Clean contacts: Wipe the robot's charging pads and the dock's contacts with a dry microfiber cloth. Remove any corrosion with a pencil eraser, then wipe clean.
• Check dock placement: Ensure the dock is on a hard, flat surface with adequate space around it so the robot can align properly.
• Full charge cycle: Place the robot on the dock and allow it to charge uninterrupted until it indicates a full charge.
• Test runtime: Start a cleaning cycle and observe how long it runs. If it stops quickly with low-battery warnings, the battery pack is likely worn out and should be replaced.