Error 9
Neato Dust bin presence or bin switch fault

Neato robot displays 'Error 9: Please open my dirt bin' or 'Dirt bin is missing' even when the bin is installed.

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Possible Causes

Dust bin not fully seated, Bin presence switch stuck or broken, Debris in bin sensor area, Damaged bin latch

How to Fix / Troubleshooting

Safety: Remove the robot from the dock and power it OFF.

  • Remove and reseat bin: Take out the dust bin completely, check for cracks or warping, then firmly reinstall it until it clicks.
  • Clean bin contacts/switch: Inspect the bin cavity for dust buildup around the bin-detect switch or contacts. Use a dry brush or compressed air to clean.
  • Check bin latch: Ensure the latch mechanism on the bin is intact and holds the bin tightly in place.
  • Test: Power ON the robot. If it still reports the bin as missing, the bin sensor or switch may need replacement.
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Repair Difficulty

Easy 2/5

Required Part

Dust Bin Assembly
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