Error 5
Neato
Right drive wheel stall fault
Neato robot displays 'Error 5: My right wheel is stuck' or similar wheel-specific error.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Debris wrapped around right wheel, Right wheel suspension jammed, Right wheel motor failure, Right wheel encoder sensor fault
How to Fix / Troubleshooting
Safety: Power OFF the robot before handling the wheel.
- Inspect the right wheel: Turn the robot over. Manually spin the right wheel and press it up and down. It should rotate smoothly and move in and out of the chassis.
- Remove debris: Use tweezers or scissors to remove hair, threads, or carpet fibers wrapped around the wheel hub or axle.
- Check for physical damage: Look for cracks in the wheel, broken suspension arms, or bent plastic.
- Test on a flat surface: Place the robot on a hard, level floor and start a cleaning cycle. If the right wheel still does not move or the error returns, the wheel module likely needs replacement.
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Repair Difficulty
Medium
3/5
Required Part
Right Drive Wheel Module
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