Neato robot displays 'Error 17: Please clear my path' but there is no visible obstruction; often occurs near stairs or dark rugs.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Dirty or misaligned cliff sensors, Very dark or glossy flooring, Strong sunlight on sensors, Failing IR emitter/receiver

Safety: Turn the robot OFF before cleaning sensors.

Clean cliff sensors: Wipe all downward-facing sensors with a dry microfiber cloth.
Test on different flooring: Move the robot to a lighter-colored, matte floor and start a cleaning cycle. If it works there, your dark or glossy floor is triggering the sensors.
Adjust environment: Reduce direct sunlight on the floor and avoid placing the dock near stairs or sharp drops.
If still failing: One or more cliff sensors may be defective and need replacement.

Medium 3/5

Cliff Sensor Assembly

Check Price on Amazon

We may earn a commission from links on this page.