Error 4001

Neato Cloud connectivity or account fault

Neato app shows 'Error 4001: Cloud connection error' or robot cannot reach Neato servers.

Possible Causes

Internet outage, Router firewall blocking traffic, Outdated app, Neato server issues

How to Fix / Troubleshooting

Safety: No hardware work required.

Check internet: Verify other devices can access the internet on the same network.
Update app: Install the latest version of the Neato app.
Re-login: Log out and back into your Neato account, then refresh the robot connection.
Wait and retry: If Neato servers are down, wait and try again later. Hardware replacement is not typically required for this error.

Repair Difficulty

Very Easy 1/5