Error 11
Neato
General internal electronics or firmware fault
Neato robot displays 'Error 11: Internal error' or 'Please reboot me' and will not start cleaning.
Advertisements
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Advertisements
Possible Causes
Firmware corruption, Main PCB logic fault, Sensor communication error, Power rail instability from battery or board
How to Fix / Troubleshooting
Safety: Remove the robot from the dock before resetting.
- Soft reset: Perform a soft reset or reboot using the button combination specified in the user manual or app.
- Factory reset: If the error persists, back up any maps (if supported) and perform a factory reset from the settings menu or app.
- Battery check: Ensure the battery is charged. If the robot is very old and the battery is weak, replace the battery pack and retest.
- If still failing: Persistent internal errors usually indicate a failing main control board. Board-level repair or replacement is typically required and is best handled by a service center.
Advertisements
Repair Difficulty
Professional Required
5/5
Required Part
Main Control PCB
Check Price on Amazon
We may earn a commission from links on this page.
Advertisements