Neato User interface or firmware lockup

Neato robot will not start cleaning when the start button is pressed; lights may be on but no response.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Stuck power or start button, Firmware crash, Low battery preventing start, Child lock or schedule conflict

Safety: Remove the robot from the dock.

Check battery level: Place the robot on the dock until it indicates a full charge, then try again.
Soft reset: Perform a soft reset using the button combination in the manual.
Inspect buttons: Press each button several times to ensure they are not stuck or jammed.
Factory reset: If unresponsive, perform a factory reset and reconfigure via the app.
If still dead: The top control panel or main PCB may be faulty and require replacement.

Medium 3/5

Top Control Panel / Main Control PCB

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