Neato app or display shows 'Error 5000: Internal hardware error'.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Main PCB failure, Shorted sensor bus, Power regulator failure, Severe firmware corruption

Safety: Remove the robot from the dock.

Power cycle: Turn the robot OFF, wait 60 seconds, then turn it back ON.
Factory reset: Perform a factory reset following the user manual or app instructions.
Minimal configuration test: Try running the robot in a small, open area with no Wi-Fi connection to rule out software issues.
Service required: If Error 5000 persists, the main control board or another critical internal component is likely defective. Professional diagnosis and board replacement are recommended.

Professional Required 5/5

Main Control PCB

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