Error 14
Neato
Persistent main brush motor or sensor fault
Neato robot shows 'Error 14: My brush is jammed' or similar, often recurring even after cleaning.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn brush motor, Damaged brush gearbox, Faulty brush rotation sensor, Overheated motor from repeated stalls
How to Fix / Troubleshooting
Safety: Turn OFF the robot and remove the main brush.
- Verify free rotation: With the brush removed, start a cleaning cycle briefly and look into the brush cavity to see if the brush motor shaft spins. Stop immediately after checking.
- Listen for noise: Grinding or no movement indicates a failing motor or gearbox.
- Inspect wiring: If comfortable opening the robot, check the brush motor wiring harness for loose or damaged connectors.
- Replace assembly: If the motor does not spin freely or the error persists after cleaning, replace the main brush motor assembly.
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Repair Difficulty
Hard
4/5
Required Part
Main Brush Motor Assembly
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