E19
Proscenic Auto-Empty Station Communication / Docking Error

Robot vacuum shows E19 and may not recognize the auto-empty station (for models with self-emptying base).

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Robot not properly seated on auto-empty base, Dust collection port blocked, Electrical contacts between robot and base dirty, Communication cable or board in base faulty

How to Fix / Troubleshooting

Safety first: Unplug the auto-empty base before cleaning around its suction port.

Check docking alignment:

  • Ensure the base is on a flat surface and not rocking.
  • Guide the robot manually onto the base so that the charging contacts and dust port align.

Clean contacts and ports:

  • Wipe the charging contacts on both robot and base with a dry cloth.
  • Inspect the dust collection port on the base and the matching port on the robot for blockages; remove any debris.

Power cycle:

  • Unplug the base for 30 seconds, then plug it back in.
  • Place the robot on the base and wait to see if the base activates and the robot acknowledges it.

Advanced: If E19 continues, the communication board or suction motor in the base, or the docking interface on the robot, may be faulty. Contact service for base or robot interface repair.

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Repair Difficulty

Medium 3/5

Required Part

Auto-Empty Base Dock Interface
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