Proscenic
Proscenic Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Robot vacuum will not start cleaning and reports E1 shortly after power-on.
Bumper Collision Sensor Fault
E10
Robot vacuum reports E10 and will not start; often related to the battery or power system.
Battery Pack / Power Supply Error
E11
Robot vacuum shows E11 and cannot find or use the charging dock properly.
Charging Dock / IR Receiver Error
E12
Robot vacuum displays E12 and stops; often associated with navigation or mapping failure.
LDS / Laser Distance Sensor or Navigation Camera Error (for LDS/Camera models)
E13
Robot vacuum shows E13 and may stop near carpets or thresholds; sometimes related to overcurrent on motors.
Overcurrent Protection (General Motor Overload)
E14
Robot vacuum reports E14 and may not connect properly to Wi‑Fi or app.
Wi‑Fi Module / Communication Error
E15
Robot vacuum shows E15 and stops; often associated with water tank or mopping module on hybrid models.
Water Tank / Mopping Module Detection Error
E16
Robot vacuum displays E16 and may stop unexpectedly; sometimes related to internal temperature.
Overtemperature Protection
E17
Robot vacuum shows E17 and may spin in place or fail to navigate correctly.
Gyroscope / IMU Calibration Error
E18
Robot vacuum reports E18 and stops; often associated with overcurrent on side brush or main brush on some models.
Brush Overcurrent / Short Circuit
E19
Robot vacuum shows E19 and may not recognize the auto-empty station (for models with self-emptying base).
Auto-Empty Station Communication / Docking Error
E2
Robot vacuum stops shortly after starting and displays E2, often after turning or approaching obstacles.
Cliff / Anti-Drop Sensor Error
E20
Robot vacuum displays E20 and refuses to start; often related to firmware or internal communication.
Internal Communication / Firmware Error
E3
Robot vacuum reports E3 and stops, often after moving a short distance from the dock.
Left Wheel Motor Stall / Encoder Error
E4
Robot vacuum reports E4 and stops, often turning in circles or failing to move straight.
Right Wheel Motor Stall / Encoder Error
E5
Robot vacuum displays E5 and stops; main brush may not spin or may start and stop repeatedly.
Main Brush Motor Overload / Blockage
E6
Robot vacuum shows E6 and stops; side brush may not rotate or may twitch briefly.
Side Brush Motor Overload / Blockage
E7
Robot vacuum reports E7 and refuses to start cleaning; may occur when lifted or on uneven surfaces.
Suspension / Lift Sensor Error
E8
Robot vacuum displays E8 and stops; suction motor may not start or may shut off quickly.
Fan / Suction Motor Overload or Failure
E9
Robot vacuum shows E9 and stops; often associated with the dust bin or filter not being recognized.
Dust Bin / Filter Detection Error
Symptom
Robot vacuum cannot find the charging dock at the end of cleaning and stops in the middle of the room.
Dock Localization / IR Signal Loss
Symptom
Robot vacuum does not respond to app commands, but cleans normally via buttons.
Network / Cloud Connectivity Issue
Symptom
Robot vacuum does not turn on at all; no lights or sounds when pressing the power button.
No Power / Dead Robot
Symptom
Robot vacuum emits a burning smell or very hot air from the exhaust during cleaning.
Overheating Suction Motor / Electrical Overload
Symptom
Robot vacuum frequently bumps into furniture hard or fails to slow down before impact.
Obstacle Detection / Bumper Sensor Degradation
Symptom
Robot vacuum frequently gets stuck under furniture or on thresholds and does not free itself.
Navigation / Obstacle Handling Limitation
Symptom
Robot vacuum is excessively noisy from the wheel area, with squeaking or grinding when turning.
Drive Wheel Gearbox Wear
Symptom
Robot vacuum is stuck in place, wheels spin or click but it does not move properly.
Drive Wheel Obstruction or Traction Loss
Symptom
Robot vacuum is very loud during operation, with increased whistling or roaring noise from the suction area.
Suction Path Restriction / Worn Fan Bearings
Symptom
Robot vacuum leaves streaks or wet patches on the floor when mopping.
Mopping Pad Saturation / Uneven Water Distribution
Symptom
Robot vacuum leaves visible dust and debris on the floor and has poor pickup performance.
Reduced Suction / Filtration Blockage
Symptom
Robot vacuum leaves water trails or puddles when parked or docked (mopping models).
Water Tank Valve Leak
Symptom
Robot vacuum makes loud grinding or clicking noises from the brush area.
Main Brush Gearbox / Bearing Damage
Symptom
Robot vacuum repeatedly avoids dark or black carpets and refuses to cross them.
Cliff Sensor False Positive on Dark Surfaces
Symptom
Robot vacuum runs for a very short time (5–15 minutes) and then returns to the dock or shuts off.
Battery Capacity Degradation
Symptom
Robot vacuum starts but stops after a few seconds or minutes without returning to the dock, sometimes with no error code.
Intermittent Power Loss / Loose Connection
Symptom
Robot vacuum's dust bin fills very quickly and airflow seems restricted even after emptying.
Filter Saturation / Cyclone Blockage
Symptom
Robot vacuum's main brush cover pops open during cleaning.
Main Brush Cover Latch Failure
Symptom
Robot vacuum's map in the app is distorted, with rooms misaligned or overlapping.
Mapping / Localization Drift
Symptom
Robot vacuum's side brush frequently falls off during cleaning.
Side Brush Hub / Mount Wear
Symptom
Robot vacuum's voice prompts are distorted, very quiet, or not audible.
Speaker / Audio Amplifier Issue
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Robot vacuum will not start cleaning and reports E1 shortly after power-on.
|
Bumper Collision Sensor Fault | View Details |
| E10 |
Robot vacuum reports E10 and will not start; often related to the battery or power system.
|
Battery Pack / Power Supply Error | View Details |
| E11 |
Robot vacuum shows E11 and cannot find or use the charging dock properly.
|
Charging Dock / IR Receiver Error | View Details |
| E12 |
Robot vacuum displays E12 and stops; often associated with navigation or mapping failure.
|
LDS / Laser Distance Sensor or Navigation Camera Error (for LDS/Camera models) | View Details |
| E13 |
Robot vacuum shows E13 and may stop near carpets or thresholds; sometimes related to overcurrent on motors.
|
Overcurrent Protection (General Motor Overload) | View Details |
| E14 |
Robot vacuum reports E14 and may not connect properly to Wi‑Fi or app.
|
Wi‑Fi Module / Communication Error | View Details |
| E15 |
Robot vacuum shows E15 and stops; often associated with water tank or mopping module on hybrid models.
|
Water Tank / Mopping Module Detection Error | View Details |
| E16 |
Robot vacuum displays E16 and may stop unexpectedly; sometimes related to internal temperature.
|
Overtemperature Protection | View Details |
| E17 |
Robot vacuum shows E17 and may spin in place or fail to navigate correctly.
|
Gyroscope / IMU Calibration Error | View Details |
| E18 |
Robot vacuum reports E18 and stops; often associated with overcurrent on side brush or main brush on some models.
|
Brush Overcurrent / Short Circuit | View Details |
| E19 |
Robot vacuum shows E19 and may not recognize the auto-empty station (for models with self-emptying base).
|
Auto-Empty Station Communication / Docking Error | View Details |
| E2 |
Robot vacuum stops shortly after starting and displays E2, often after turning or approaching obstacles.
|
Cliff / Anti-Drop Sensor Error | View Details |
| E20 |
Robot vacuum displays E20 and refuses to start; often related to firmware or internal communication.
|
Internal Communication / Firmware Error | View Details |
| E3 |
Robot vacuum reports E3 and stops, often after moving a short distance from the dock.
|
Left Wheel Motor Stall / Encoder Error | View Details |
| E4 |
Robot vacuum reports E4 and stops, often turning in circles or failing to move straight.
|
Right Wheel Motor Stall / Encoder Error | View Details |
| E5 |
Robot vacuum displays E5 and stops; main brush may not spin or may start and stop repeatedly.
|
Main Brush Motor Overload / Blockage | View Details |
| E6 |
Robot vacuum shows E6 and stops; side brush may not rotate or may twitch briefly.
|
Side Brush Motor Overload / Blockage | View Details |
| E7 |
Robot vacuum reports E7 and refuses to start cleaning; may occur when lifted or on uneven surfaces.
|
Suspension / Lift Sensor Error | View Details |
| E8 |
Robot vacuum displays E8 and stops; suction motor may not start or may shut off quickly.
|
Fan / Suction Motor Overload or Failure | View Details |
| E9 |
Robot vacuum shows E9 and stops; often associated with the dust bin or filter not being recognized.
|
Dust Bin / Filter Detection Error | View Details |
| – |
Robot vacuum cannot find the charging dock at the end of cleaning and stops in the middle of the room.
|
Dock Localization / IR Signal Loss | View Details |
| – |
Robot vacuum does not respond to app commands, but cleans normally via buttons.
|
Network / Cloud Connectivity Issue | View Details |
| – |
Robot vacuum does not turn on at all; no lights or sounds when pressing the power button.
|
No Power / Dead Robot | View Details |
| – |
Robot vacuum emits a burning smell or very hot air from the exhaust during cleaning.
|
Overheating Suction Motor / Electrical Overload | View Details |
| – |
Robot vacuum frequently bumps into furniture hard or fails to slow down before impact.
|
Obstacle Detection / Bumper Sensor Degradation | View Details |
| – |
Robot vacuum frequently gets stuck under furniture or on thresholds and does not free itself.
|
Navigation / Obstacle Handling Limitation | View Details |
| – |
Robot vacuum is excessively noisy from the wheel area, with squeaking or grinding when turning.
|
Drive Wheel Gearbox Wear | View Details |
| – |
Robot vacuum is stuck in place, wheels spin or click but it does not move properly.
|
Drive Wheel Obstruction or Traction Loss | View Details |
| – |
Robot vacuum is very loud during operation, with increased whistling or roaring noise from the suction area.
|
Suction Path Restriction / Worn Fan Bearings | View Details |
| – |
Robot vacuum leaves streaks or wet patches on the floor when mopping.
|
Mopping Pad Saturation / Uneven Water Distribution | View Details |
| – |
Robot vacuum leaves visible dust and debris on the floor and has poor pickup performance.
|
Reduced Suction / Filtration Blockage | View Details |
| – |
Robot vacuum leaves water trails or puddles when parked or docked (mopping models).
|
Water Tank Valve Leak | View Details |
| – |
Robot vacuum makes loud grinding or clicking noises from the brush area.
|
Main Brush Gearbox / Bearing Damage | View Details |
| – |
Robot vacuum repeatedly avoids dark or black carpets and refuses to cross them.
|
Cliff Sensor False Positive on Dark Surfaces | View Details |
| – |
Robot vacuum runs for a very short time (5–15 minutes) and then returns to the dock or shuts off.
|
Battery Capacity Degradation | View Details |
| – |
Robot vacuum starts but stops after a few seconds or minutes without returning to the dock, sometimes with no error code.
|
Intermittent Power Loss / Loose Connection | View Details |
| – |
Robot vacuum's dust bin fills very quickly and airflow seems restricted even after emptying.
|
Filter Saturation / Cyclone Blockage | View Details |
| – |
Robot vacuum's main brush cover pops open during cleaning.
|
Main Brush Cover Latch Failure | View Details |
| – |
Robot vacuum's map in the app is distorted, with rooms misaligned or overlapping.
|
Mapping / Localization Drift | View Details |
| – |
Robot vacuum's side brush frequently falls off during cleaning.
|
Side Brush Hub / Mount Wear | View Details |
| – |
Robot vacuum's voice prompts are distorted, very quiet, or not audible.
|
Speaker / Audio Amplifier Issue | View Details |
No matching codes found
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