Robot vacuum is stuck in place, wheels spin or click but it does not move properly.

Safety first: Turn OFF the robot before handling the wheels.

Free the robot:

• Lift it off any obstacles, cables, or thick rugs.

Clean wheels:

• Turn the robot upside down and inspect both drive wheels.
• Cut and remove hair and threads from around the axles and wheel wells.
• Ensure the wheels can be pushed up and spring back freely.

Check surfaces:

• Avoid using the robot on very thick shag carpets or high thresholds that exceed the robot's climbing ability.

Advanced: If the wheels still slip or the robot cannot move on normal floors, the wheel treads or wheel modules may need replacement.