Proscenic
Dock Localization / IR Signal Loss
Robot vacuum cannot find the charging dock at the end of cleaning and stops in the middle of the room.
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Possible Causes
Dock placed in a corner or behind obstacles, Strong sunlight or reflections near dock, Dirty IR sensors on robot or dock, Map data corrupted
How to Fix / Troubleshooting
Safety first: Ensure the dock is placed on a stable floor and the power cord is safely routed.
Optimize dock placement:
- Place the dock against a straight wall with at least 0.5 m (1.5 ft) clearance on each side and 1.5 m (5 ft) in front.
- Avoid placing the dock near mirrors, glass doors, or direct sunlight.
Clean IR windows:
- Wipe the IR windows on both dock and robot.
Remap if needed:
- Delete the existing map in the app and perform a full cleaning run to create a new map.
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Repair Difficulty
Very Easy
1/5
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