Proscenic
Network / Cloud Connectivity Issue
Robot vacuum does not respond to app commands, but cleans normally via buttons.
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Possible Causes
Robot offline due to Wi‑Fi drop, Router changed SSID or password, Proscenic cloud service unreachable, Internal Wi‑Fi module unstable
How to Fix / Troubleshooting
Safety first: No special electrical risk, but keep the robot on the dock during network troubleshooting.
Check network:
- Verify your home Wi‑Fi is working for other devices.
- Ensure the robot is within good Wi‑Fi range.
Reconnect robot:
- In the Proscenic app, check the robot's status. If offline, follow the steps to reconnect it to Wi‑Fi (reset Wi‑Fi on the robot and re-add it).
Firmware and app:
- Update the app and robot firmware if available.
Advanced: If the robot repeatedly drops offline while other devices are stable, the internal Wi‑Fi module may be failing and require mainboard replacement.
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Repair Difficulty
Easy
2/5
Required Part
Wi‑Fi Module / Mainboard
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