Proscenic Network / Cloud Connectivity Issue

Robot vacuum does not respond to app commands, but cleans normally via buttons.

Advertisements

Possible Causes

Robot offline due to Wi‑Fi drop, Router changed SSID or password, Proscenic cloud service unreachable, Internal Wi‑Fi module unstable

How to Fix / Troubleshooting

Safety first: No special electrical risk, but keep the robot on the dock during network troubleshooting.

Check network:

  • Verify your home Wi‑Fi is working for other devices.
  • Ensure the robot is within good Wi‑Fi range.

Reconnect robot:

  • In the Proscenic app, check the robot's status. If offline, follow the steps to reconnect it to Wi‑Fi (reset Wi‑Fi on the robot and re-add it).

Firmware and app:

  • Update the app and robot firmware if available.

Advanced: If the robot repeatedly drops offline while other devices are stable, the internal Wi‑Fi module may be failing and require mainboard replacement.

Advertisements

Repair Difficulty

Easy 2/5

Required Part

Wi‑Fi Module / Mainboard
Check Price on Amazon

We may earn a commission from links on this page.

Advertisements