Robot cannot connect to Wi‑Fi or app; E12 or Wi‑Fi error shown

Safety first: No electrical disassembly is required for basic checks.

• 1. Check network: Ensure your router is broadcasting a 2.4 GHz network (most Rowenta robots do not support 5 GHz only). Confirm internet access with another device.
• 2. Reset Wi‑Fi on robot: Use the Wi‑Fi reset button combination (see Rowenta manual) to clear previous settings.
• 3. Move closer to router: Place the dock and robot within 3–5 m (10–15 ft) of the router during setup.
• 4. App pairing: In the Rowenta app, follow the pairing wizard carefully, entering the correct Wi‑Fi password and selecting the correct SSID.
• 5. Router settings: Disable MAC filtering or add the robot’s MAC address to the allowed list. Ensure the router is not blocking new devices.
• 6. Hardware issue: If the robot never enters pairing mode or always fails at the same step, the Wi‑Fi module on the main PCB may be defective.