Thermostat shows Wi-Fi connected but app commands are delayed or not executed.

Safety first: No electrical work is required.

Steps to check:

• Test internet speed: Use another device on the same network to check latency and bandwidth. Resolve any broadband issues.
• Router configuration: Ensure the router allows outbound connections on standard ports and does not block the Salus gateway.
• Local control test: Operate the thermostat manually. If local control is immediate but app control is delayed, the issue is likely cloud-related.
• Reboot gateway and router: Power-cycle both and retest.

Resolution: If delays persist only with this thermostat while others work fine, replace the gateway or thermostat as indicated by Salus support.