Safety first: No electrical work is required.

Check cloud status: Ensure the Wiser system is online and not showing connectivity errors.
Relink account: In your voice assistant app, disable and re-enable the Wiser skill/integration, then sign in again.
Update apps: Ensure both the Wiser app and voice assistant app are up to date.
Rename devices: Use simple, distinct names for rooms and thermostats to avoid recognition issues.
If still failing: Check Wiser and voice assistant service status pages for known outages.

Thermostat does not respond to voice assistant commands (e.g. Alexa, Google) but works locally

Possible Causes