Thermostat time schedule does not follow programmed times; heating turns on/off at wrong times

Safety first: No electrical work is required.

• Check time and time zone: In the Wiser app, verify that the system time and time zone are correct and that automatic daylight saving adjustments are enabled if available.
• Review schedules: Carefully review each time block in the schedule for the affected room to ensure there are no overlapping or unintended setpoints.
• Delete and recreate schedule: Remove the existing schedule and create a simple test schedule to confirm correct operation.
• Sync with cloud: Ensure the Heat Hub is online so that time and schedules can sync properly.
• If issues persist: Perform a soft reset of the Heat Hub and thermostat, then reconfigure schedules.