Safety first: Unplug the appliance and allow it to cool before working near the dryer ducting.

Step 1 – Clean airflow path: Access the condenser and dryer ducting. Remove lint and debris from the fan, ducts, and condenser fins to restore proper airflow.
Step 2 – Locate dryer NTC: Find the temperature sensor (NTC) mounted in the dryer air channel or on the heater housing.
Step 3 – Inspect wiring: Check the NTC connector for secure fit and signs of corrosion or heat damage. Reseat the connector.
Step 4 – Test NTC resistance (competent persons): Measure the NTC resistance at room temperature and compare with Caple specifications (commonly 10–30 kΩ). An open or shorted reading indicates failure.
Step 5 – Replace NTC sensor: If faulty, remove the retaining clip or screw and install a new Caple-compatible dryer NTC sensor.
Step 6 – Test dry cycle: Reassemble covers, plug in, and run a short dry program. Monitor for correct heating and ensure E11 does not reappear.
Step 7 – If unresolved: The main PCB may be misreading the sensor. Contact a Caple service technician.

Washer-dryer stops during drying; E11 is displayed and clothes are still damp.

Possible Causes