Washer-dryer combo drum does not turn during wash or dry, but you can hear the motor running.

Safety first: Unplug the unit before removing panels.

• Access rear: Remove the rear panel to inspect the drive system.
• Check belt: If the drive belt is broken or off the pulleys, replace it with the correct GE Profile belt.
• Inspect pulleys and tensioner: Ensure the motor and drum pulleys are secure and the idler/tensioner moves freely.
• Reinstall belt: Route the new belt around the motor and drum pulleys according to the service diagram, ensuring proper tension.