Washer-dryer stops mid-cycle and door remains locked; no error code shown

Safety first: Do not force the door open. Unplug the appliance before internal inspection.

• Step 1 – Wait and reset: Allow 5–10 minutes to see if the door unlocks automatically. Then unplug for 5 minutes and reconnect.
• Step 2 – Check power connections: Inspect the mains terminal block and power cord for loose or burnt connections.
• Step 3 – Door lock inspection: Access the door lock and check for intermittent operation or heat damage. Replace if unreliable.
• Step 4 – Control board cooling: Ensure vents are not blocked and that the control board area is not excessively hot. If the board frequently hangs mid-cycle, replacement may be necessary.
• Step 5 – Emergency door release: Use the manual door release (often a pull cord near the pump filter) to open the door if water level is safe.