Insignia User Interface / Encoder Failure

Washer-dryer combo displays lights but the selector knob or buttons do not respond correctly.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Worn rotary encoder on selector knob, Faulty touch buttons, Loose UI ribbon cable, Liquid spill into control panel

Safety first: Unplug the unit before removing the control panel.

Power reset: Disconnect power for several minutes, then reconnect to see if the issue clears.
Inspect control panel: Remove the top cover and control panel. Check for signs of moisture, corrosion, or detergent residue on the UI board.
Reseat ribbon cable: Disconnect and reconnect the ribbon cable between the UI and main board.
Replace encoder/UI: If the selector skips positions or buttons are unresponsive, replace the rotary encoder or entire user interface board as appropriate.

Medium 3/5

User Interface Control Board / Selector Knob Encoder

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