Insignia
Suspension / Shock Absorber Wear
Washer-dryer combo makes loud banging or knocking noises during spin cycles.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn shock absorbers, Weak suspension springs or rods, Unit not level, Heavy items clumped on one side of drum
How to Fix / Troubleshooting
Safety first: Unplug the unit before tipping or moving it. Avoid placing hands under an unstable machine.
- Check load distribution: Pause the cycle, open the door, and redistribute laundry evenly. Remove some items if the drum is overfilled.
- Level the machine: Adjust the leveling feet so the washer-dryer sits firmly on the floor without rocking. Use a level on the top surface.
- Inspect shocks and springs: Remove the rear or front panel to view the suspension. Look for leaking oil from shocks, broken springs, or detached mounts. Replace worn shocks or springs in sets for best performance.
- Verify shipping bolts removed: If the unit is new, confirm that all shipping bolts and transit brackets have been removed from the rear of the tub.
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Repair Difficulty
Medium
3/5
Required Part
Shock Absorbers / Suspension Springs
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