Door will not lock or unlock properly; display shows F13.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Disconnect power. Do not force the door open with tools; you may damage the lock or seal.
- Check door alignment: Ensure the door closes squarely and the latch engages fully. Adjust the leveling feet if the cabinet is twisted.
- Inspect door lock: Remove the front gasket clamp and gently pull back the door boot to access the door lock assembly. Check for cracks, broken latch hooks, or burnt connectors.
- Reseat wiring: Unplug and reconnect the door lock harness. Look for loose or corroded pins.
- Test lock operation: Restore power and start a cycle. Listen for the lock to click. If F13 returns and the lock does not engage, the lock assembly is likely faulty.
- Replace door lock: Remove mounting screws, disconnect wiring, and install a new JennAir-compatible door lock assembly. Refit the boot and clamp carefully to avoid leaks.
When to call a technician: If a new lock does not resolve the error, the main control board or wiring harness may require professional testing.
Repair Difficulty
Required Part
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